[Jan 21, 2022] Free CIS-Customer Service Management CIS-CSM Exam Question
CIS-CSM dumps & CIS-Customer Service Management sure practice dumps
Difficulty in Attempting ServiceNow Certified CIS CSM
Use authentic websites to prepare for CIS-CSM exam. This exam is tough given its vast syllabus. It is difficult to comprehend each and every concept but practice tests and exams are good for the preparation. Being consistent with your preparations is the key. Our preparatory guide will surely serve as a road map to ace the CIS-CSM exam. The Certified Implementation Specialist â Customer Service Management exam certifies that a successful candidate has the skills and essential knowledge to lead and contribute to the configuration, implementation, and maintenance of the ServiceNow CSM application.
The exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question. Exam content is divided into Learning Domains that correspond to key topics and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam.
For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response most accurately answers the question.
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.
If a candidate fails to pass an exam, they may register to take the exam again up to three more times at a cost.
There are plenty of resources available in the market place for oracle CIS-CSM exam that will help you prepare for the exam. Always remember to refer the ones from authentic and genuine sources. Our SERVICENOW CIS-CSM dumps and SERVICENOW CIS-CSM dumps pdf have all the content to pass the certification exam will not be too much difficult if the user shows aptitude for understanding complicated processes.
NEW QUESTION 39
What is the equivalent of NOT selecting any group, when configuring multiple active configurations of OpenFrame?
- A. Selecting all the groups
- B. Selecting none of the groups
- C. Missing configuration
- D. Misconfigured
Answer: A
NEW QUESTION 40
Special Handling Notes can apply to which one of the following based on specific attributes?
- A. Contact
- B. Holiday
- C. VIP
- D. Domain
Answer: B
NEW QUESTION 41
Which Business Rules are part of the Customer Service Management baseline configuration? (Choose two.)
- A. Auto Assessment
- B. Apply Role by Customer
- C. Change Update to Close
- D. Update Case Entitlement
Answer: A,D
NEW QUESTION 42
How many active OpenFrame configurations can you have on an instance?
- A. Unlimited
- B. 0
- C. 1
- D. 2
Answer: A
NEW QUESTION 43
What is required to synchronize fields from a parent to a child case(s)?
- A. The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated
- B. No action required, this is a standard Customer Service Management feature
- C. The role of sn_customerservice.customer_case_manager must be assigned
- D. Major Issue Management needs to be installed and certain properties enabled
Answer: B
NEW QUESTION 44
What do blue circles in the timeline of a case form represent?
- A. Activity
- B. Comment
- C. Note
- D. State
Answer: D
NEW QUESTION 45
Which of the following are best practice with regard to data imports? (Choose two.)
- A. When importing to multiple instances import to each instance separately.
- B. Use ServiceNow automatic functionality to clean the data after it is in ServiceNow tables rather than in the legacy repository.
- C. Images embedded in Knowledge Articles should be uploaded separately
- D. Ensure the field data lengths in ServiceNow are adequate for the imported data because ServiceNow does not automatically adjust the length.
Answer: A,C
NEW QUESTION 46
Special handling notes property: Width of the Special Handling Notes pop-up window in pixels, default 500 px.
Options are :
- A. sn_shn.popup_width
- B. sn_shn.note_preferences
- C. sn_shn.max_num_alerts
Answer: A
NEW QUESTION 47
In the Customer Service Management space, what does the term asset management mean?
- A. Financial, contractual and inventory information of assets
- B. A set of business activities and processes used to track assets
- C. Tables in the Asset application
- D. Tracking products or services customers are using
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/asset- management/concept/c_AssetManagement.html
NEW QUESTION 48
Contextual Search framework is used for providing Knowledge search results in which of these scenarios?
- A. None of the above
- B. Entering question in portal only
- C. Both portal question entry and Record Producer
- D. Record Producer only
Answer: D
Explanation:
Explanation
NEW QUESTION 49
What are the Critical Success Factors that are related to CSM Suite Implementations? (Choose four.)
- A. Define the number of hours needed to develop the associated requirements
- B. Implementation is only as good as the underlying process
- C. Define the Business Pain Points
- D. Have a clear understanding of the use cases
- E. Provide consistent service to customers
Answer: A,B,C,D
NEW QUESTION 50
Special Handling Notes can apply to which one of the following based on specific attributes?
- A. VIP
- B. Holiday
- C. Contact
- D. Domain
Answer: C
NEW QUESTION 51
HOTSPOT
Match the definitions for roles relationships.
Hot Area:
Answer:
Explanation:
NEW QUESTION 52
What are the characteristics of Knowledge Categories?
- A. Shareable across KBs: No ; Multi-Level: No
- B. Shareable across KBs: No ; Multi-Level: Yes
- C. Shareable across KBs: Yes ; Multi-Level: Yes
- D. Shareable across KBs: Yes ; Multi-Level: No
Answer: B
NEW QUESTION 53
What are features of Customer Service Management? (Choose four.)
- A. Service Entitlements
- B. Demand Management
- C. Skills-based routing
- D. Service Contracts
- E. Service Prospecting
- F. Real-time SLAs
- G. Timed Audits
Answer: A,B,C,F
NEW QUESTION 54
The ServiceNow Communities feature is only available for customers with ServiceNow Customer Services Management licenses.
- A. True
- B. False
Answer: A
Explanation:
Explanation
NEW QUESTION 55
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