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Free Salesforce FSL-201 Exam Questions and Answer
NEW QUESTION 65
At universal containers the service territory member's time zone is one hour behind the service territory time zone how should the consultant ensure proper scheduling and optimization for the member?
- A. Subtract one hour from the start and end times on the service territory.
- B. Add one hour to the start and end times on the service territory member's operating hours.
- C. Add one hour to the start and end times on the service territory.
- D. Change the time zone on the service territory member's user record to match the service territory's time zone.
Answer: B
NEW QUESTION 66
Universal containers wants to dispatch emergency work identified throughout the day that needs to completed before lower-priority work.
What should the consultant recommend to meet this requirement?
- A. Define a global optimization job to run hourly.
- B. Apply the reshuffle action within the Gantt.
- C. Create a custom Gantt action to call an apex class to reschedule appointments.
- D. Write a batch apex class to unscheduled low priority work orders.
Answer: B
NEW QUESTION 67
Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working 100 hours per week. How should this be configured in the system?
- A. Create 5 Resources with 20 hours available a week.
- B. Create 100 Service Appointments with Contractors as Required Resources.
- C. Create a Resource with 20 hours available a day.
- D. Create a Capacity-based Resource with 100 hours capacity a week.
Answer: D
NEW QUESTION 68
Universal Containers has external resources who only report back once a Service Appointment has been completed. All Internal resources need to report incremental progress on Service Appointments. How should a Consultant recommend implementing statuses to support these different user groups?
- A. Allow Status Transitions based on Role.
- B. Configure Status Transitions based on Resource Type.
- C. Limit Status Transition based on Profile.
- D. Block Status Transitions using a Validation Rule.
Answer: C
NEW QUESTION 69
Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.
- A. Change the Work Order with a closed status of "Cancelled."
- B. Change the Work Order with a status of "New."
- C. Create a child Work Order for the follow-up Work Order.
- D. Re-use the existing Work Order for the follow-up.
Answer: A,C
NEW QUESTION 70
Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work. In which two ways can UC achieve this?
Choose 2 answers
- A. Leverage the Match Skills Work Rule when scheduling appointments.
- B. Create Skills that relate to qualifications from the Skills tab and assign them to a Service Resource.
- C. Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
- D. Leverage the Match Skills Scheduling Policy when scheduling appointments.
Answer: A,C
NEW QUESTION 71
Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? Choose 2 answers
- A. Add the Work Order Quick Action on the Account.
- B. Add the Work Order Quick Action on the Case.
- C. Use Record Types to achieve pre-defined templates.
- D. Use Work Types to achieve pre-defined templates.
Answer: B,D
NEW QUESTION 72
A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked the service appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock.
Where should the technician record this information?
- A. The Work Order Line Item associated with the completed Work Order
- B. The Product Item Transactions Related List on the Product Item
- C. The Product Request Line Item associated with the Product
- D. The Products Consumed section on the Work Order
Answer: D
NEW QUESTION 73
An enterprise customer that has more than 10 Million customers has the following systems and conditions in their landscape:
- A. Enterprise Document Management System (DMS) Bills mailed to customers are maintained in the Document Management system.
- B. Enterprise Billing System (EBS) - All customer's monthly billing is generated by this system.
- C. Salesforce CRM (CRM)- Customer information, Sales and Support information is maintained in CRM.
Answer: A,C
NEW QUESTION 74
A customer is using Marketing Cloud Connect but not sending tracking back to Sales Cloud. They want to create a Task on Contact and Lead records for follow up when someone has not opened five emails in a row.
Which activities could be used to fulfill this requirement'
- A. Scheduled Automation, Filter Activity; Data Extension Entry, Contact Activity
- B. Scheduled Automation, SQL Query Activity; Data Extension Entry, Task Activity
- C. API Event Entry, SQL Query Activity, Task Activity
- D. Salesforce Data Entry, SQL Query Activity, Task Activity
Answer: B
NEW QUESTION 75
Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer's install base. What should a Consultant recommend to track the lifecycle?
- A. Utilize custom fields for change tracking on Assets.
- B. Utilize Field History Tracing on Assets.
- C. Utilize a Work Order related list on Assets.
- D. Utilize lifecycle Object tracking on Assets.
Answer: B
NEW QUESTION 76
Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers
- A. A single Milestone can be added to both Case and Work Order Entitlement Processes.
- B. An Entitlement Process must be applied to both Cases and Work Orders.
- C. Milestones for Work Orders can be set up from the metadata API.
- D. Milestones for Work Orders can be configured in Setup.
- E. A new Entitlement Process requires selecting a single Entitlement Process Type.
Answer: A,C,E
NEW QUESTION 77
A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?
- A. Deliver Service Report, capture signature, update records, sync device.
- B. Capture signature, update record, sync device, deliver Service Report.
- C. Deliver Service Report, update record, sync device, capture signature.
- D. Capture signature, sync device, update record, deliver Service Report.
Answer: B
NEW QUESTION 78
Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?
- A. Set the Territory Assignment Policy to the Lowest Level.
- B. Set the Territory Assignment Policy to the Highest Level.
- C. Set the Polygon Assignment Policy to the Lowest Level.
- D. Set the Polygon Assignment Policy to the Highest Level.
Answer: A
NEW QUESTION 79
Universal Containers provides installation, repair, and consulting services. When Technicians complete the work, they need to provide different reports for the installation, repair, and consulting services. Which two configurations should a Consultant recommend to meet this requirement? Choose 2 answers
- A. Service Report Templates
- B. Assets
- C. Work Types
- D. Product Templates
Answer: A,C
NEW QUESTION 80
A company needs to integrate a legacy on premise application that can only support SOAP API. After the Integration Architect has evaluated the requirements and volume, they determined that the Fire and Forget integration pattern will be most appropriate for sending data from Salesforce to the external application and getting response back in a strongly typed format.
Which integration capabilities should be used to integrate the two systems?
- A. Platform Events for Salesforce to Legacy System direction and SOAP API using Partner WSDL for the communication back from legacy system to salesforce.
- B. Outbound Message for Salesforce to Legacy System direction and SOAP API using Enterprise WSDL for the communication back from legacy system to salesforce.
- C. Outbound Message for Salesforce to Legacy System direction and SOAP API using Partner WSDL for the communication back from legacy system to salesforce.
- D. Platform Events for Salesforce to Legacy System direction and SOAP API using Enterprise WSDL for the communication back from legacy system to salesforce.
Answer: B
NEW QUESTION 81
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