2022 CertkingdomPDF SAP C-C4H510-04 Dumps and Exam Test Engine
SAP C-C4H510-04 DUMPS WITH REAL EXAM QUESTIONS
C-C4H510-04 Exam Certification Details:
| Languages: | English |
| Exam: | 80 questions |
| Sample Questions: | SAP C-C4H510-04 Exam Sample Question |
NEW QUESTION 26
Which data is bidirectionally synchronized between SAP Cloud for Customer and SAP Field Service Management?
- A. Employees
- B. Accounts
- C. Products
- D. Tickets
Answer: D
NEW QUESTION 27
Which item can be assigned to organizational structures, team assignments and workflow rules?
- A. Business role
- B. Business user
- C. Service agent
- D. Employee
Answer: D
NEW QUESTION 28
What can you use to keep track of new knowledge base articles and changes made to existing ones if you have set up SAP Jam as a knowledge base?
- A. Broadcast
- B. Knowledge base fine-tuning activity
- C. Solution finder
- D. Feed
Answer: C
NEW QUESTION 29
Which of the following Data Workbench actions are supported for a complete business object? Note: There are 2 correct answers to this question.
- A. Delete
- B. Insert
- C. Update
- D. Upsert
Answer: B,D
NEW QUESTION 30
Which of the following access restriction types are available in SAP Service Cloud? Note: There are 3 correct Answers to this question.
- A. No Access
- B. Restricted
- C. Full Access
- D. Unrestricted
- E. Define Specific Restriction
Answer: A,B,D
NEW QUESTION 31
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct Answers to this question.
- A. Create a customer and assign an e-mail address.
- B. Define a template.
- C. Set up an approval process.
- D. Activate Live Activity Configuration.
Answer: A,B
NEW QUESTION 32
Depending on defined conditions, the status of the ticket needs to be set to escalated. Which tool is suitable for this?
- A. Workflow rule
- B. Visit planner
- C. Activity planner
- D. Activity list
Answer: A
NEW QUESTION 33
Which tool do you use to determine a service ticket processing team, based on conditions?
- A. Ticket routing rule
- B. Data Workbench
- C. Delegation rules
- D. SLA determination
Answer: A
NEW QUESTION 34
Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note:
There are 2 correct Answers to this question.
- A. Service contract
- B. Operating hours
- C. Working calendar
- D. Maintenance plan
Answer: B,C
NEW QUESTION 35
Which actions are needed to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.
- A. Set the write access to restricted.
- B. Set the read and write access to restricted.
- C. Set the access rights to edit.
- D. Set the access rights to display.
- E. Set the read access to restricted.
Answer: A,B,E
NEW QUESTION 36
Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question.
- A. FSM
- B. Time recording
- C. Activity Planner
- D. Manual Routing
- E. MRS
Answer: B,C,E
NEW QUESTION 37
Which elements can be used to restrict access to views? Note: There are 2 correct Answers to this question.
- A. Field extensions
- B. Territories
- C. Business roles
- D. Code list restrictions
Answer: B,C
NEW QUESTION 38
What can you use to keep track of new knowledge base articles and changes made to the existing ones if you have set up SAP Jam as a knowledge base?
- A. Feed
- B. Broadcast
- C. Knowledge Base fine -tuning activity
- D. Solution finder
Answer: A
NEW QUESTION 39
Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct Answers to this question.
- A. Use the Subticket tab to add a ticket.
- B. Define a multi-step approval process.
- C. Maintain the ticket hierarchy.
- D. Execute an action for grouping tickets.
- E. Select the relevant scoping item.
Answer: A,C,D
NEW QUESTION 40
Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?
- A. External pricing
- B. Contracts
- C. Tickets
- D. Activities
Answer: D
NEW QUESTION 41
What are the essential configuration steps to automatically create a service ticket when an e-mail comes in? Note: There are 3 correct Answers to this question.
- A. Configure the e-mail address in the communication channel.
- B. Set scoping questions and outgoing e-mail details in fine-tuning.
- C. Create an e-mail template for responses.
- D. Create an account with the e-mail address of the customer.
- E. Set up service categories and service catalogs.
Answer: A,B,C
NEW QUESTION 42
Which objects can be used within ticket creation to automatically determine the registered product?
- A. Installed Base
- B. Product
- C. Warranty
- D. Installation Point
Answer: B
NEW QUESTION 43
Which service objects can you assign to an installed base? Note: There are 2 correct Answers to this question.
- A. Ticket
- B. Visit
- C. Maintenance plan
- D. Contract
Answer: C,D
NEW QUESTION 44
What can the service categories in the service catalog be used for? Note: There are 3 correct answers to this question.
- A. Reporting
- B. Controlling validity of the service catalog
- C. Determining fine-tuning settings
- D. Controlling responsibility
- E. Determining service level assignments
Answer: A,B,E
NEW QUESTION 45
What can the service categories in the service catalog be used for? Note: There are 3 correct Answers to this question.
- A. Controlling responsibility
- B. Reporting
- C. Determining fine-tuning settings
- D. Controlling validity of the service catalog
- E. Determining service level assignments
Answer: A,B,E
NEW QUESTION 46
Question 8: What types of mashups are available in SAP Service Cloud?
Note: There are 2 correct answers to this question.
- A. HTML mashups
- B. URL mashups
- C. ASAP mashups
- D. Internal mashups
Answer: A,C
NEW QUESTION 47
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