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Nokia SDM Certification - PS NSOP Sample Questions:

1. Which of these Key Performance Indicators (KPI) supports the identification of possible cost overruns?

A) Actual Costs.
B) Forecast Costs (NELLE).
C) Gross Margin (GM).
D) Project Cost Adherence (PCA).

2. In one of the Operational meetings set up as part of the governance model, it has been highlighted that the customers 3rd Party technical support that is being performance managed by NSN is not meeting the SLA requirements and the escalation route has been exhausted. What happens next?

A) Prepare a presentation, based on facts, i.e. from system tools that proves the 3rd party is the root cause of not meeting the SLA regularly and request that the customer address the matter.
B) Without further discussion to ensure fastest remedial action, request the customer to renegotiate the contract with 3rd party supplier.
C) As this is now a matter for the customer, i.e. the contract holder, report to the CT or CBT
in order that this is discussed at the next account team meeting with customer.
D) Take matter to the Joint Project Governance meeting, even call a special meeting if necessary, and agree the next steps.

3. What is the usual way to address potential contractual risk?

A) Create a contingency reserve.
B) Perform a SWOT analysis
C) Implement the mitigation plan.
D) Refuse to accept or transfer to third party.

4. Which description is MOST descriptive of Network Operations in an Operator organisation?

A) Network Operations provides the management of the operated network and all events that may cause any disruption of service to end users or cause it to be in a jeopardous state. It follows that the overriding delivery objective is to provide the quality of service as defined by the business and promised to the end users.
B) Network Operations is the part of a customer's organisation that manages the Network Elements to ensure they are maintained and operative at all times to provide the quality of service promised to the end-users.
C) Network Operations is part of the Outsourced services and is responsible for managing all the NwOps functions: Fault Management; Configuration Management; Performance Management; Security Management; OSS Administration; Maintenance, It does not include but Network Planning activities.
D) Network Operations is managed by the Chief Technical Officer or equivalent and is the part of the organization responsible for matters of a technical nature including repairing the network to the quality standards agreed with their customers.

5. In which phase of the delivery MUST the Operations Manager report and negotiate changes in the scope of work?

A) When the total amount of the Changes start to impact the project final Gross Margin.
B) During disengagement.
C) When the Customer requests quotation for a new scope of work.
D) During project execution and in agreement with CT's strategy towards the Customer.

Solutions: