Certification exams move, and material that stood still loses value fast. CertkingdomPDF keeps the Microsoft Dynamics 365 Customization and Configuration bank regularly updated and includes 365 days of free updates with every MB2-716 purchase — your preparation in 2026 reflects the exam as it is, not as it was.
Microsoft MB2-716 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Customization and Configuration |
| Exam Number: | MB2-716 |
| Exam Format: | Scenario-based questions, Multiple response, Case study, Multiple choice |
| Passing Score: | 700 (on a 1000 scale) |
| Exam Duration: | 120 minutes |
| Certificate Validity Period: | Retired (no longer available; certification track has been replaced by role-based certifications) |
| Related Certifications: | Microsoft Dynamics CRM certifications (legacy MCSA track) Microsoft Certified: Dynamics 365 Fundamentals |
| Exam Price: | Approximately 165 USD (varies by country) |
| Real Exam Qty: | 40-60 (varies, retired exam) |
| Available Languages: | English |
| Recommended Training: | Microsoft Learn - Dynamics 365 CRM customization learning paths |
| Exam Registration: | Microsoft Certification Portal Pearson VUE Microsoft Exams |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored or authorized testing center (historically via Pearson VUE for Microsoft exams) |
| Pre Condition: | Recommended experience with Microsoft Dynamics 365 (CRM) application usage and basic business process understanding; no strict prerequisite but practical CRM exposure is expected. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/ |
Microsoft MB2-716 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Process automation | - Workflows
|
| Data management | - Data import/export
|
| Configure Microsoft Dynamics 365 | - System settings and administration
|
| Customizing Microsoft Dynamics 365 | - Entity customization
|
| Reports and dashboards | - Reports
|
Straight Talk: Microsoft MB2-716 Exam FAQs
Recommended experience with Microsoft Dynamics 365 (CRM) application usage and basic business process understanding; no strict prerequisite but practical CRM exposure is expected. These conditions come from Microsoft and can be revised, so confirm the current requirements on the official exam page: https://learn.microsoft.com/en-us/credentials/certifications/ — better a two-minute check than a wasted Microsoft Dynamics 365 Customization and Configuration registration.
The Microsoft Dynamics 365 Customization and Configuration exam gives you 120 minutes to work through 40-60 (varies, retired exam) questions. Split that down and each question earns only a narrow slice of the clock — lingering too long on one item borrows time from three others. Build the habit now: run timed, full-length sessions in the CertkingdomPDF test engine until finishing early feels normal on the real MB2-716 exam.
Microsoft recommends these official training resources:
Once the coursework is done, pressure-test it with the 100 practice questions for the MB2-716 exam from CertkingdomPDF — theory only counts when it survives exam conditions.
The MB2-716 exam is Microsoft's official assessment leading to the Microsoft Dynamics 365 (CRM) Customization and Configuration (legacy / MCSA-level track) certification, which sits at the Professional level. It validates job-ready, vendor-recognized skills — the kind employers screen for. It also belongs to a wider certification family that includes Microsoft Certified: Dynamics 365 Fundamentals, Microsoft Dynamics CRM certifications (legacy MCSA track), so it can anchor a longer credential roadmap.
Delivery takes about a minute: after payment, CertkingdomPDF emails your MB2-716 download instantly — if nothing arrives within 2 hours, check spam and contact support for an immediate resend. Install it on as many computers as you like. On failure: take the corresponding MB2-716 exam within 60 days of purchase, and a fail qualifies you for a full refund. File within 2 days after the exam with a scanned enrollment slip and the official Score Report PDF; claims close within 7 days. Excluded are attempts within 3 days of purchase, exams never actually taken, free materials, and expired orders — and the candidate name must match the payer name. Prefer to keep studying? On request we can exchange your product for two free exam products of equal value, and your original purchase keeps its update service.
The Microsoft Dynamics 365 Customization and Configuration syllabus divides into 5 domains, led by Data management, Process automation, Reports and dashboards. Heavier domains deserve heavier study time — the complete outline with every domain is listed above on this page.
Book through the official Microsoft registration channels:
One thing to note while booking: the exam is delivered via Online proctored or authorized testing center (historically via Pearson VUE for Microsoft exams).
Plan on Approximately 165 USD (varies by country) per attempt, with 700 (on a 1000 scale) required to pass the Microsoft Dynamics 365 Customization and Configuration exam. Since every retake bills the full fee again, the cheapest strategy is arriving overprepared. Test yourself with CertkingdomPDF practice questions first — when your timed scores clear 700 (on a 1000 scale) consistently, booking the MB2-716 exam becomes a formality.
Yes — a free demo is available for the Microsoft Dynamics 365 Customization and Configuration product, so you can review the question style and verified answers yourself first. After purchase, 365 days of free updates are included; once the year ends, the update service renews at a 50% discount from your member zone.
Microsoft Dynamics 365 Customization and Configuration Sample Questions:
You create a workflow that automatically sends an email when a condition is met.
The staff reports that emails are not been sent as expected.
You need to correct the issue.
What should you do?
- A. Set the workflow torequired
- B. Publish the workflow.
- C. Export the workflow.
- D. Activate the workflow.
Correct Answer: D 🗳️
You are configuring auditing for Microsoft Dynamics 365.
Which two operations can you audit? Each correct answer presents a complete solution.
- A. Create, update, and delete records.
- B. Retrieve records.
- C. Export records.
- D. Create an association between records.
Correct Answer: A,D 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
You plan to use entity mapping to replicate data from a text field between two related entities.
For which scenario can you replicate data?
- A. The length of the source field is smaller than the destination field.
- B. The two entities are in a N:N relationship.
- C. The new record is created and then related to the parent record.
- D. The target field is already mapped to a different source field.
Correct Answer: A 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
You need to use Theme settings to customize the Microsoft Dynamics 365 user interface for a customer.
Which three actions can you perform? Each correct answer presents a complete solution.
- A. Export a theme as part of a solution.
- B. Change the logo and navigation colors.
- C. Adjust accent colors including hover and selection colors.
- D. Provide entity-specific coloring.
- E. Change icon colors.
Correct Answer: B,C,E 🗳️
You add a new entity named Parts to Microsoft Dynamics 365.
You need to grant all users that have the Salesperson security role read access to the Parts entity.
Which tab of the Security Role page should you use?
- A. Custom Entities
- B. Missing Entities
- C. Business Management
- D. Customization
Correct Answer: A 🗳️





