The MB-230 exam is intended for professionals who have a solid understanding of customer service processes and experience working with Dynamics 365. Microsoft Dynamics 365 Customer Service Functional Consultant certification is ideal for functional consultants, customer service managers, help desk analysts, and service desk managers who want to demonstrate their expertise in customer service management using Microsoft Dynamics 365. Passing MB-230 exam demonstrates that the candidate has the skills necessary to effectively configure and manage the Dynamics 365 Customer Service application to meet the needs of their organization.

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Microsoft Dynamics 365 Customer Service Functional Consultant Exam (MB-230) is designed for individuals who are interested in becoming certified in customer service management using Microsoft Dynamics 365. MB-230 exam validates the skills and knowledge required to configure and manage the Dynamics 365 Customer Service application, including implementing and managing cases, knowledge management, queues, entitlements, service level agreements (SLAs), and analytics.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx

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