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How much MB2-714:Microsoft Dynamics CRM 2016 Customer Service Exam Cost
The price of the MB2-714:Microsoft Dynamics CRM 2016 Customer Service exam has been retired by Microsoft. You can refer to Microsoft Training website.
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-714.aspx
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MB2-714:Microsoft Dynamics CRM 2016 Customer Service Certification Path
MB2-714:Microsoft Dynamics CRM 2016 Customer Service Exam is foundation level Certification, this exam has been retired.
Introduction to MB2-714:Microsoft Dynamics CRM 2016 Customer Service Exam
Candidates for MB2-714 Exam are seeking to prove fundamental Microsoft Dynamics CRM knowledge and skills. Before taking this exam, exam aspirants ought to have a solid fundamental information of the concepts shared in preparation guide.
It is suggested that professionals accustomed to the ideas and also the technologies represented here by taking relevant training courses. Candidates are expected to have some hands-on experience with Windows based Microsoft Dynamics CRM covering use of fieldone with service management, microsoft power BI service dashboards, survey distribution options , creation and configuration of these surveys. After passing this exam, candidates get a certificate from Microsoft that helps them to demonstrate their proficiency in Windows Microsoft Dynamics CRM Fundamentals to their clients and employers.
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Microsoft MB2-714 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Cases and the Knowledge Base | 30-35% | - Integrate knowledge base with cases - Create and manage cases - Configure case routing and resolution - Implement knowledge base management |
| Topic 2: Manage Service Scheduling and Interactive Service Hub | 20-25% | - Implement Unified Help Desk functionality - Configure service scheduling rules - Use and configure Interactive Service Hub - Manage resources and service activities |
| Topic 3: Manage Queues, Entitlements, and SLAs | 30-35% | - Configure and manage queues - Define and manage Service Level Agreements (SLAs) - Configure SLA timers and actions - Set up and apply entitlements |
| Topic 4: Field Service and Service Analysis | 10-15% | - Configure FieldOne integration - Analyze service performance and reports - Create and manage surveys |
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