Microsoft MB-230日本語 Q&A - in .pdf

  • Exam Code: MB-230日本語
  • Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
  • Updated: Sep 07, 2026
  • Q & A: 373 Questions and Answers
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Microsoft MB-230日本語 Q&A - Testing Engine

  • Exam Code: MB-230日本語
  • Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
  • Updated: Sep 07, 2026
  • Q & A: 373 Questions and Answers
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Microsoft MB-230 is an exam designed to test the skills and knowledge of individuals who want to become Microsoft Dynamics 365 Customer Service Functional Consultants. Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) certification validates your expertise in designing and implementing customer service solutions using Microsoft Dynamics 365. If you're looking to start a career as a Microsoft Dynamics 365 Customer Service Functional Consultant, then passing the Microsoft MB-230 exam is a must.

Microsoft MB-230 certification exam is ideal for professionals working in roles such as customer service managers, functional consultants, and system administrators. Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版) certification validates their ability to implement Dynamics 365 customer service solutions that can help businesses improve customer engagement and satisfaction. MB-230J exam consists of a variety of questions, including multiple-choice, scenario-based, and drag-and-drop questions. Candidates need to score a minimum of 700 out of 1000 points to pass the exam and earn the certification. Overall, the Microsoft MB-230 certification is an excellent way for professionals to enhance their career prospects in the field of Dynamics 365 customer service functional consultancy.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx

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Microsoft MB-230日本語 Exam Syllabus Topics:

SectionObjectives
Manage service level agreements (SLAs) and entitlements- Entitlements
  • 1. Create and manage entitlements
    - SLAs configuration
    • 1. Define SLA KPIs
      • 2. Track SLA compliance
        Manage cases and knowledge- Knowledge management
        • 1. Search and knowledge usage
          • 2. Knowledge articles creation and lifecycle
            - Case management
            • 1. Automate case routing
              • 2. Create and resolve cases
                Configure Dynamics 365 Customer Service- Configure customer service applications
                • 1. Set up Dynamics 365 Customer Service app
                  • 2. Configure basic system settings
                    - Manage cases and queues
                    • 1. Case lifecycle management
                      • 2. Queue configuration and routing
                        Analyze and improve customer service insights- Reporting and dashboards
                        • 1. Use analytics in Customer Service
                          Implement omnichannel for customer service- Omnichannel setup
                          • 1. Routing and work distribution
                            • 2. Chat, voice, and messaging configuration

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