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WGU Information Technology Management QGC1 Sample Questions:

1. Which pair of terms describes an add-on that purports to serve a useful function while transmitting user data and displaying pop-up boxes without the user's knowledge or permission?

A) Ethics and cost
B) Adware and spyware
C) Hackers and viruses
D) Downtime and uptime

2. What is a customer relationship management (CRM) system used for?

A) To improve supplier and customer relations and increase revenues.
B) To increase customer loyalty and retention and increase an organization's profitability.
C) To support diverse business functions such as accounting, manufacturing, marketing, and human resources.
D) To provide fundamental decision-making support.

3. Which type of memory describes a special type of rewritable memory that is compact and portable?

A) Random access
B) Cache
C) Flash
D) Read-only

4. In which way is decision-making different from vision in leadership?

A) Decision-making addresses current priorities and actions.
B) Decision-making facilitates collaboration across departments.
C) Decision-making explores broad goals for long-term impact.
D) Decision-making outlines a strategic framework for innovation.

5. How can a chief information officer (CIO) become a transformational leader?

A) By focusing on maintaining existing systems
B) By driving innovation and business growth
C) By overseeing non-technical business functions
D) By prioritizing operational stability and change

Solutions: