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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Digital Product and Service Management Concepts	18%	- Value co-creation and stakeholder collaboration - Key definitions: product, service, value, outcome, cost, risk, utility, warranty - Service relationships: provider, consumer, partners
Topic 2: Four Dimensions of Product and Service Management	17%	- Holistic approach and interdependencies - Value Streams and Processes - Organizations and People - Partners and Suppliers - Information and Technology
Topic 3: Product and Service Lifecycle	17%	- Iterative and flexible application - Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire
Topic 4: ITIL Value System	20%	- Service Value Chain activities - Management Practices overview - Continual improvement - Governance - Guiding Principles (7 principles and application)
Topic 5: ITIL Management Practices	28%	- General Management Practices 1. Relationship management 2. Strategy management 3. Portfolio management - Technical Management Practices 1. Software development and management 2. Deployment management - Service Management Practices 1. Problem management 2. Change enablement 3. Service level management 4. Incident management

Peoplecert ITIL Foundation (Version 5) Sample Questions:

Question #1

Which role takes responsibility for the outcomes of service consumption?

A. Service provider
B. Sponsor
C. Customer
D. Organization

Reveal Solution Discussion 0

Correct Answer: C 🗳️