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EXIN EX0-117 Exam Syllabus Topics:

EXIN ITIL Foundation (syllabus 2011) Sample Questions:

Question 1

Which one of the following contains information that is passed to service transition to enable the implementation of a new service?

A. A service design package (SDP)
B. A service option
C. A service transition package (STP)
D. A service charter

Question 2

Which one of the following is the BEST definition of reliability?

A. The availability of a service or component
B. How long a service or configuration item (CI) can perform its function without failing
C. The level of risk that affects a service or process
D. How quickly a service or component can be restored to normal working order

Question 3

Why are public frameworks, such as 1TIL, attractive when compared to proprietary knowledge?

A. Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented
B. Proprietary knowledge has been tested in a wide range of environments
C. Public frameworks are always cheaper to adopt
D. Public frameworks are prescriptive and tell you exactly what to do

Question 4

Which of the following is the best definition of service management?

A. The ability to keep services highly available to meet the business needs
B. A complete set of all the documentation required to deliver world class services to customers
C. A set of specialized organizational capabilities for providing value to customers in the form of services
D. An internationally recognized methodology to provide valuable services to customers

Question 5

Which process is responsible for the availability, confidentiality and integrity of data?

A. Service catalogue management
B. Service asset and configuration management
C. Change management
D. Information security management

Solutions: