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EXIN EX0-101 Exam Syllabus Topics:

EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

Question 1

Which one of the following is the BEST definition of reliability?

A. The availability of a service or component
B. How long a service or configuration item (CI) can perform its function without failing
C. The level of risk that affects a service or process
D. How quickly a service or component can be restored to normal working order

Question 2

Which one of the following is the BEST description of a major incident?

A. An incident which requires a large number of people to resolve
B. An incident which has a high priority or a high impact on the business
C. An incident which is so complex that it requires root cause analysis before a workaround can be found
D. An incident logged by a senior manager

Question 3

Which process is responsible for ensuring that appropriate testing takes place?

A. Knowledge management
B. Service level management
C. Release and deployment management
D. Service asset and configuration management

Question 4

Which process is responsible for sourcing and delivering components of requested standard services?

A. Service desk
B. Service portfolio management
C. Request fulfillment
D. IT finance

Question 5

Which one of the following includes four stages called Plan, Do, Check and Act?

A. The continual service improvement approach
B. The Deming cycle
C. The service lifecycle
D. The seven-step improvement process

Solutions: