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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. Which of the following deliverables is part of both Enterprise and Standard Support?

A) 24*7 support advisory interaction
B) 24*7 End-to-end Root Cause Analysis
C) SLA based delivery
D) Access to SAP Notes database

2. When processing a message it is not always clear what should be documented.
What is a best practice when including information in the message?

A) Contact the customer each time you need detailed information about their installation.
B) Maintaining detailed internal memos saves time in the long run and contributes to knowledge transfer.
C) Documenting information is not required because other colleagues will contact the customer when they take over the message.
D) Putting too much information in the internal memos makes the case confusing and harder for others to use the information.

3. How do you check for new messages for a customer in SAP Solution Manager Service Desk?

A) Call the transaction SE80.
B) This is not possible until the message is assigned.
C) Only the support coordinator can check for new messages.
D) Call transaction CRMD_ORDER.

4. When a message is directed to SAP via SAP Solution Manager, which status does the message have in the Service Desk?

A) Sent to SAP
B) Confirmed
C) Information to SAP
D) Incident forwarded

5. What can be considered a corrective action for a critical issue?

A) The incident was acknowledged by its processor.
B) The assessment of the situation has been completed.
C) A workaround has been provided to the customer.
D) The customer was contacted within the Service Level Agreement (SLA).

Solutions: