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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Government Community Cloud | 20% | - Case management for government - Permitting and licensing capabilities - GCC features and capabilities - Constituent engagement features |
| Topic 2: Public Sector Data Model | 20% | - Constituent and household data model - Case and investigation management - Permit and license object relationships - Service territory and location-based services |
| Topic 3: Best Practices and Governance | 10% | - Public sector implementation best practices - Accessibility and compliance standards - Performance optimization |
| Topic 4: Configuration and Customization | 15% | - Constituent engagement portal configuration - Workflow and approval processes - Reporting and analytics for public sector - Lightning Experience customization |
| Topic 5: Public Sector Solutions Overview | 15% | - Key use cases and common scenarios - Government and Public Sector industry fundamentals - Salesforce Public Sector Solutions product positioning |
| Topic 6: Implementation Considerations | 20% | - Security and compliance requirements - Integration patterns for government systems - Data migration considerations - User adoption strategies |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
A licensing office wants applications to be reviewed by specialists based on the license category selected by the applicant. The assignment rules may change several times each year as organizational responsibilities evolve. Which solution provides the greatest flexibility?
- A. Create a separate Salesforce org for each license category
- B. Use Flow with configurable decision logic and queues
- C. Hard-code assignment logic in Apex
- D. Require administrators to manually reassign every application
Correct Answer: B 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
A public sector agency is leveraging the Business Rules Engine for its Licensing & Permitting implementation. The agency needs to allow multiple permits for a single application, and the permit fee is calculated based on the type of permits selected. Which two steps would a technical consultant use to address this use case?
- A. Add an Aggregate step to the group and add the SUM function
- B. Add an Aggregate Group to the end of the Expression Set
- C. Add a Lightning Component to query and Aggregate the total value of all permits
- D. Provide Permission Sets to users for the Expression Set and Lightning Component
Correct Answer: A,B 🗳️
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A municipal housing department conducts inspections that generate deficiencies requiring corrective actions. Inspectors want each failed inspection item to automatically create follow-up work assigned to the responsible department. Which solution requires the least customization?
- A. Batch Apex processing every night
- B. Apex scheduled jobs
- C. Manual Case creation
- D. Flow triggered from Inspection Results creating Action Plan Items
Correct Answer: D 🗳️
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An agency wants applicants to view the real-time status of their applications through an Experience Cloud portal. They should only see applications that belong to their own account.
Which combination best satisfies this requirement?
- A. Experience Cloud with appropriate external sharing and record access
- B. A custom Visualforce page without security configuration
- C. Weekly PDF reports emailed to applicants
- D. Public Read/Write organization-wide defaults
Correct Answer: A 🗳️
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The City of Snaxboro has several License and Permit forms that are long and complex.
Applicants often fill out these forms incorrectly and forget to submit key pieces of information, resulting in requests for more information on their applications. The city wants to use Public Sector Solutions and digitize these forms to increase the accuracy of information submitted by applicants and reduce processing times. What three recommendations should a Technical Consultant provide to the city to achieve this?
- A. Analyze all the application forms and create simple, reusable OmniScripts for processes that are repeatable.
- B. Review the application forms and try to replicate them as much as possible in a single step using OmniScripts.
- C. Review the application forms and find logical points in the process that can be broken into shorter steps.
- D. Add spaces in the names of each of the elements. This ensures improvement to OmniScript's load time.
- E. Create a PDF form and integrate it with the Public Sector Solutions application intake form process
Correct Answer: A,C,E 🗳️
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