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Apple OS X Yosemite Troubleshooting Sample Questions:

1. Gary purchased a new USB 2.0 input device for his iMac (Late 2013). He installed the software that shipped with the device, but it does not seem to work. He has tried all of the USB ports on the back of the iMac, but the issue persists. Which of the following troubleshooting tools or techniques would help Gary isolate the issue?

A) System Information
B) Apple Hardware Test
C) Apple Diagnostics
D) Activity Monitor

2. Jim purchased an app from the Mac App Store with his iMac at home and would now like to use it while traveling with his MacBook Pro. How can he easily accomplish this goal?

A) He must purchase the application again on the Mac A pp Store to install on the MacBook Pro.
B) Use Back to My Mac screen sharing to use the app on the iMac.
C) Open iTunes, click on "Purchased on the Mac App Store" in the Store, then install the app.
D) Sign in to his account in the Mac App Store, click Purchases, and then install the app.

3. There is a way to start up your Mac so that it performs certain checks and prevents some software from automatically loading or opening. What is the name of this startup method?

A) Console
B) Disk Utility
C) Restore
D) Safe Mode

4. Where can a user disable the automatic login of a user account?

A) System Preferences > Security & Privacy > Privacy
B) System Preferences > Users & Groups > Login Options
C) System Preferences > Security & Privacy > General
D) System Preferences > Users & Groups > Login Items

5. Diane is using an app that was developed by her company for internal use. She is running the app on her MacBook Air (13-inch, Mid 2013). The app quits unexpectedly but never
displays any error messages. The other apps on her machine work without issue and she has reproduced the issue with the app on another machine. She wants to help her development group isolate the issue. Which of the following troubleshooting tools or techniques would you advise that she use to best isolate the issue?

A) Verbose mode
B) Console
C) Disk Utility
D) Activity Monitor

Solutions: