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Apple OS X v10.8 Troubleshooting Sample Questions:

1. A customer installed OS X Mountain Lion on his Mac Pro (Mid 2012) on a RAID Volume, but cannot enable FileVault 2. What is a likely cause of this issue?

A) The customer continued the install of OS X Mountain Lion, despite a warning that OS X Recovery Mode and FileVault would not be available on this disk.
B) The hard disks do not have the correct partition scheme.
C) The Mac Pro does not have sufficient RAM.
D) FileVault 2 was not selected as a custom option during the OS X Mountain Lion install.

2.
Examine the image above. If a Mac displays this flashing folder at startup, it

A) indicates that the unit has failed to pass the power on self test
B) is in Internet Recovery mode
C) is looking for a Netboot Server
D) is unable to find a startup disk that contains boot files

3. A customer with Os X Mountain Lion installed has decided to give his Mac to his son. How can he easily erase the hard disk and reinstall OS X Mountain Lion?

A) He should start up to OS X Recovery, use Disk Utility to erase the hard disk's volume, then choose the Reinstall OS X option.
B) He should buy a OS X Mountain Lion USB drive from Apple, start up from it and choose the erase and install option in the installer.
C) He must use target disk mode and perform the erase and install option in OS X Mountain Lion from another Mac.
D) He should use a OS X Lion USB Drive, startup from it and erase the hard disk using Disk Utility. After installing OS X Lion, creating a new user, and installing software updates; he will then download OS X Mountain Lion from the Mac App Store.

4. Which system preference pane allows a user to enable the OS X Mountain Lion Firewall?

A) Security & Privacy
B) Mission Control
C) Sharing
D) Network

5. A customer with an administrator account finds that she cannot access the Downloads folder in her home directory. The Finder displays the message:
"The folder "Downloads" can't be opened because you don't have permission to see its contents." How can the customer quickly and easily correct these permissions issues with her Downloads folder?

A) Erase the hard disk and restore from a Time Machine backup.
B) Open the Disk Utility and select repair disk permissions.
C) Select the Downloads folder in the Finder, then choose Get Info in the file menu. The folder permission can then be changed back to Read & Write in the Sharing & Permissions section.
D) Startup in Single User mode and use command line tools to correct the permissions.

Solutions: