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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Field Service and Dispatch | - Field service operations
|
| Topic 2: Oracle Fusion Service Overview | - Service Configuration Basics
|
| Topic 3: Reporting and Analytics | - Service analytics
|
| Topic 4: Integrations and Extensions | - Integration capabilities
|
| Topic 5: Service Request Management | - Case and ticket handling
|
| Topic 6: Knowledge Management | - Knowledge articles
|
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?
- A. Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.
- B. Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.
- C. A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
- D. Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
Correct Answer: C 🗳️
You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?
- A. Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
- B. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
- C. Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects
- D. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
Correct Answer: D 🗳️
You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?
- A. The environment was not provisioned correctly and the service module is missing.
- B. The team members have not established the e-mail feature on the Offerings page.
- C. There are no specific e-mail tasks available.
- D. The team members don't have the Email Administrator Role provisioned.
Correct Answer: B 🗳️
Which two keyboard shortcuts can be modified?
- A. Cancel
- B. OK
- C. Save and Close
- D. Create Service Request
- E. Save and Continue
Correct Answer: B,D 🗳️
One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?
- A. Add fields from the advanced search functionality.
- B. Create a new search through the application composer.
- C. Grant the agent Administrator permissions to add new search filters.
- D. Create several personalized searches and create them to each other.
Correct Answer: B 🗳️
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