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Avaya 133-S-713 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Dialing Strategy and Campaign Setup | - Campaign optimization and performance tuning - Predictive and proactive dialing modes |
| Avaya Proactive Contact Solution Overview | - Core functionalities and outbound dialing concepts - System architecture and components |
| System Implementation | - Initial system configuration - Installation and deployment considerations |
| Troubleshooting and Maintenance | - Common system issues and diagnostics - Performance monitoring and fault resolution |
| Administration and Configuration | - System parameters and scheduling - User and campaign management |
| Integration and Reporting | - CRM and external system integration - Reporting and analytics |
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