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Avaya 132-S-720.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Call Management System (CMS) Administration | 25% | - Report configuration and management - Real-time monitoring and data analysis - User access and permissions - CMS installation and setup |
| Topic 2: Maintenance & Troubleshooting | 20% | - Troubleshooting routing and call flow problems - Diagnosing common issues - System health checks and monitoring - Log analysis and error resolution |
| Topic 3: Avaya Aura Call Center Elite Architecture & Features | 25% | - System components and architecture - Integration with Avaya communication platforms - Core features and capabilities |
| Topic 4: Configuration & Implementation | 30% | - Feature activation and customization - Call vectoring setup and configuration - Routing strategies and advanced routing - Agent configuration and functionality |
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