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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Discovery | 17% | - Understand role of Business Analyst in implementation lifecycle - Assess current state of Salesforce usage - Analyze environment and identify constraints/opportunities - Align Salesforce capabilities with business needs - Identify business goals, strategies, and challenges |
| Topic 2: Business Process Mapping and Optimization | 12% | - Map existing business processes - Validate process designs with stakeholders - Design optimized processes aligned with Salesforce - Identify improvement opportunities |
| Topic 3: Requirements Gathering and Management | 18% | - Document and maintain requirements in version control - Distinguish between scope, requirements, and user stories - Engage stakeholders to elicit, validate, and prioritize requirements |
| Topic 4: Collaboration with Stakeholders | 23% | - Bridge gaps between business and technical teams - Identify stakeholders and build effective relationships - Plan discovery activities based on stakeholder groups - Select appropriate communication and analysis techniques |
| Topic 5: User Stories and Acceptance Criteria | 18% | - Define components of a well-formed user story - Manage and maintain user story documentation - Write clear, testable acceptance criteria |
| Topic 6: Development Support and User Acceptance | 12% | - Define and plan user acceptance testing - Support development teams with clarification - Evaluate test results and confirm solution meets requirements - Document lessons learned and feedback |
Salesforce Certified Business Analyst Sample Questions:
The project manager for Universal Container tells the business analyst (BA) that the developers on the team are having trouble understanding what to build because the acceptance criteria for the Sales Cloud user stories are confusing.
How should the BA respond to the feedback effectively?
- A. Confirm that best practices are being followed.
- B. Ask for specific examples to review.
- C. Recommend additional training resources.
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
The project team at Cloud Kicks is under a tight deadline to implement a new Service Cloud feature. The business analyst, BA) has received feedback from the customer that the existing functionality is difficult to use. The BA wants to better understand the customers pair points before writing requirements Which document should the BA use?
- A. Process map
- B. Capability map
- C. Journey map
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
The executive director of Universal Containers (UC) plans to purchase additional Salesforce Iicenses. The director recently hired a business analyst (BA) to lead a series of journey mapping sessions. The director wants the Journey mapping sessions to be tailored to the features and capabilities that are currently available in UC's Salesforce environment.
Which information does the BA need to determine the features and functionality UC can implement while avoiding additional costs?
- A. Number of active users and license type
- B. Storage capacity and license type
- C. Organization edition and license type
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
Universal Containers is working with a business analyst (BA) to develop a solution to help the marketing department manage lead in Sales Cloud. The current solution meets the requirements, but the marketing team tells the BA they feel it is incomplete.
What is important for the BA to consider when responding to the team's feedback?
- A. Product limitation
- B. Acceptance criteria
- C. Intent of both parties
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
The business analyst (0A) at Universal Containers has met with stakeholders and is using the waterfall methodology to capture requirements for Sales Cloud enhancements for a future product release.
What is the next step for the BA to take before build can begin?
- A. Get approval and signoff on the requirements.
- B. Define the minimal viable product.
- C. Schedule sprint planning meetings.
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
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