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Salesforce AP-222 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Security and Compliance | - Data security and access control - Compliance considerations in government deployments |
| Constituent Experience | - Self-service portals and Experience Cloud - Omni-channel service interactions |
| Automation and Integration | - Flow automation in public sector solutions - Integration with external government systems |
| Public Sector Solutions Overview | - Core concepts of Salesforce Public Sector Solutions - Government and public sector use cases |
| Data Model and Architecture | - Object relationships and configuration principles - Public sector data model components |
| Case and Program Management | - Case lifecycle management - Program and benefit tracking |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
1. A public sector agency is leveraging the Business Rules Engine for its Licensing & Permitting implementation. The agency needs to allow multiple permits for a single application, and the permit fee is calculated based on the type of permits selected. Which two steps would a technical consultant use to address this use case?
A) Add an Aggregate step to the group and add the SUM function
B) Add an Aggregate Group to the end of the Expression Set
C) Add a Lightning Component to query and Aggregate the total value of all permits
D) Provide Permission Sets to users for the Expression Set and Lightning Component
2. What are two possible use-cases for a FlexCard?
A) A widget to aggregate complex data models for quick-glance information
B) A widget to ask multiple pages of questions in the application form
C) A homepage widget to quickly launch common processes.
D) A widget to perform in-line edits and calculations within a table quickly
3. A government agency must ensure that only investigators assigned to a case can view sensitive investigation details. Supervisors should continue to have visibility across all investigations within their division. Which security approach best meets these requirements?
A) Set organization-wide defaults to Public Read/Write
B) Place all investigation records in a public group
C) Use role hierarchy together with sharing rules or ownership-based access
D) Give all investigators the System Administrator profile
4. A Technical Consultant has been asked to give insight to the reviewers explaining how a particular grant seeker was prioritized now that the Prioritization Expression Sets and Matrix have been developed. Which three tasks must the Technical Consultant do to accommodate this request?
A) Create a Screen flow and incorporate the Decision Explainer component to display the outcome.
B) Add the Decision Explainer Log History component to the Lightning record page(s).
C) Create an Apex Trigger to document the decision steps performed.
D) Assign the Decision Explainer Permissions Set License to the appropriate user(s).
E) Integrate the BRE with Decision Explainer.
5. The City of Snaxboro has several License and Permit forms that are long and complex.
Applicants often fill out these forms incorrectly and forget to submit key pieces of information, resulting in requests for more information on their applications. The city wants to use Public Sector Solutions and digitize these forms to increase the accuracy of information submitted by applicants and reduce processing times. What three recommendations should a Technical Consultant provide to the city to achieve this?
A) Analyze all the application forms and create simple, reusable OmniScripts for processes that are repeatable.
B) Review the application forms and try to replicate them as much as possible in a single step using OmniScripts.
C) Review the application forms and find logical points in the process that can be broken into shorter steps.
D) Add spaces in the names of each of the elements. This ensures improvement to OmniScript's load time.
E) Create a PDF form and integrate it with the Public Sector Solutions application intake form process
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: A,C | Question # 3 Answer: C | Question # 4 Answer: B,D,E | Question # 5 Answer: A,C,E |





