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Oracle 1Z0-1038-21 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Management | 15% | - Incident management - Knowledge base setup - Contact and organization management |
| Integration & Customization | 20% | - Agent Desktop customization - Connect integration - Web services and APIs |
| Analytics & Administration | 10% | - Reports and dashboards - Maintenance and upgrades - Security and access control |
| Configuration | 30% | - Workspace configuration - Navigation sets and menus - Profiles and permissions - Custom fields and objects |
| Business Rules & Automation | 25% | - Workspace rules - Business rules and events - Process Designer - SLA and service intervals |
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