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Peoplecert ITIL-SOA certification exam is an excellent program for IT professionals who want to advance their careers in IT service management. ITIL Intermediate Module - Service Offerings and Agreements certification helps individuals develop the skills required to manage service offerings and agreements effectively, improve the IT service management process, and gain a comprehensive understanding of the ITIL framework. Passing the exam and obtaining the ITIL-SOA certification can open up new job opportunities and increase earning potential.
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Peoplecert ITIL-SOA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Portfolio Management | 15% | - Relationship with other processes - Portfolio management processes - Objectives, scope, and activities |
| Topic 2: Introduction to Service Offerings and Agreements | 10% | - Purpose, goals, and scope of SOA - Links to ITIL service lifecycle - Value to the business |
| Topic 3: Service Level Management | 18% | - Review and improvement - Monitoring and reporting - SLA, OLA, and UC structure |
| Topic 4: Demand Management | 10% | - Patterns of business activity - Influencing and managing demand - Interface with capacity management |
| Topic 5: Financial Management for IT Services | 15% | - Budgeting, accounting, and charging - Value demonstration - Cost models and ROI |
| Topic 6: Supplier Management | 15% | - Supplier performance evaluation - Supplier lifecycle and contract management - Objectives and scope |
| Topic 7: Service Catalog Management | 12% | - Business vs technical views - Objectives and scope - Production and maintenance of service catalog |
| Topic 8: Roles, Technology, and Implementation | 5% | - Key roles and responsibilities - Challenges, risks, and critical success factors - Tools and supporting technology |
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