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EXIN ITSM20FB certification exam is designed to help professionals enhance their knowledge and expertise in IT service management. IT Service Management Foundation Bridge based on ISO/IEC 20000 certification is based on ISO/IEC 20000, which is the international standard for IT service management. The ITSM20FB certification exam is intended for individuals who have already obtained a foundation-level certification in IT service management and want to bridge the gap between the foundation level and the intermediate level. IT Service Management Foundation Bridge based on ISO/IEC 20000 certification exam covers the essential concepts and principles of IT service management, including service design, service transition, service operation, and continual service improvement.
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EXIN ITSM20FB exam is a certification exam that assesses the competence of IT professionals in IT service management based on ISO/IEC 20000. IT Service Management Foundation Bridge based on ISO/IEC 20000 certification is recognized worldwide and is highly valued by employers in the IT industry. The ITSM20FB certification demonstrates that the certified professional has a deep understanding of IT service management principles, practices, and processes, and can apply them in real-world situations.
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EXIN ITSM20FB certification exam is designed to test your understanding of IT Service Management based on ISO/IEC 20000. ITSM20FB exam consists of 40 multiple-choice questions, and you will have 60 minutes to complete it. To pass the exam, you will need to score at least 65%.
The ITSM20FB certification provides a bridge between ITIL Foundation and ISO/IEC 20000 certifications. IT Service Management Foundation Bridge based on ISO/IEC 20000 certification demands the candidates to have an in-depth understanding of the ITIL framework and its application, particularly the lifecycle phases of service strategy, service design, service transition, service operation, and continual service improvement. Moreover, the certification also tests the candidate’s knowledge of the requirements and regulations of ISO/IEC 20000, which is the international standard for service management.
Reference: https://www.exin.com/qualification-program/exin-it-service-management-based-isoiec-20000
EXIN ITSM20FB Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management System (SMS) | - Service management principles and governance - ISO/IEC 20000 framework overview |
| Relationship Processes | - Supplier management - Business relationship management |
| Control and Release Processes | - Release and deployment management - Change management - Configuration management |
| Resolution Processes | - Problem management - Incident management |
| Service Delivery Processes | - Capacity and availability management - Service level management - Service continuity management |





