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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

Question 1

Which two visual indicators help agents quickly understand a visitor's digital behavior?
(Choose two)
Response:

A. Graph icon for data loss trends
B. Lightning bolt for engagement trigger
C. Red X for disconnected PSTN calls
D. Clock icon for time spent on page

Question 2

Which two improvements should you look for after enabling GPR?
(Choose two)
Response:

A. Increase in wait time
B. Reduced call abandonment rate
C. Agent downtime metrics
D. Higher outcome success rate

Question 3

Which metric in the Queue Detail View indicates how often GPR has been used to route interactions?
Response:

A. GPR Routing Rate
B. Agent Utilization Score
C. Outcome Comparison Index
D. Wait Time Threshold

Question 4

What must be deployed to a website to enable web tracking for Predictive Engagement?
Response:

A. SIP trunk
B. WebRTC gateway
C. GPE tracking snippet (JavaScript)
D. Predictive Router Agent

Question 5

Which of the following best describes the core purpose of Genesys Predictive Engagement (GPE)?
Response:

A. Proactively engaging website visitors to influence outcomes
B. Automating outbound call flows
C. Automatically adjusting billing cycles for digital campaigns
D. Forecasting agent schedules

Solutions: