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The CIS-SM exam consists of 60 multiple-choice questions that need to be answered in 90 minutes. The questions are designed to test candidates' knowledge of Service Mapping, including its capabilities, functions, and use cases. To pass the exam, candidates must score a minimum of 70%. CIS-SM exam is available online and can be taken from anywhere, making it convenient for professionals to take the exam at their convenience.
ServiceNow CIS-SM certification is a valuable credential for professionals in the ITSM field. It demonstrates that the individual has the knowledge and skills required to implement Service Mapping solutions that improve IT service management processes. Certified Implementation Specialist - Service Mapping certification is recognized globally and is highly sought after by employers in the IT industry.
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sm-blueprint.pdf
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ServiceNow CIS-SM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuration Management Database | 15% | - CI Class Management
|
| Service Mapping Configuration | 20% | - Service Mapping Process Flow
|
| Service Mapping Pattern Design | 30% | - Operations
|
| Machine Learning | 10% | - Service Mapping Methods
|
| Event Management | 10% | - Engagement Readiness
|
| Discovery Configuration | 15% | - Discovery Setup and Config
|
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