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The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
ServiceNow is a cloud-based platform that provides IT service management, IT operations management, and IT business management solutions to organizations worldwide. With ServiceNow, businesses can automate their workflows, reduce costs, and improve the user experience for their customers and employees. To help businesses optimize their ServiceNow implementation, the company offers a certification program for IT professionals called the Certified Implementation Specialist - IT Service Management (CIS-ITSM) certification.
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ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: CMDB and Service Mapping Concepts | - CMDB structure and relationships - Service dependencies overview |
| Topic 2: Knowledge Management | - Knowledge article creation and governance - Publishing and lifecycle processes |
| Topic 3: ITSM Foundation and Platform Concepts | - ITSM application overview - ServiceNow platform architecture and navigation |
| Topic 4: ITSM Reporting and Performance | - Basic reporting and dashboards - Metrics and KPI tracking |
| Topic 5: Problem Management | - Known errors and workarounds - Problem identification and root cause analysis |
| Topic 6: Request Fulfillment and Service Catalog | - Request lifecycle management - Catalog items and workflows |
| Topic 7: Change Management | - Change types and workflows - Approval and risk management |
| Topic 8: Incident Management | - Incident lifecycle and configuration - SLAs, assignments, and escalation |
