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Appian Certified Analyst Sample Questions:

1. The order management team receives orders via different channels, including email. Emails are accompanied by attachments containing the details of the order information. The team reviews the emails and attachments for clarity. Then, they extract the order specifics to create a customer record in their Customer Relationship Management (CRM) platform and an order in their Order Management System (OMS).
What is the most effective form of automation to help increase fulfillment efficiency in this process?

A) Provide a task after the order email was received asking the team to check the order status and select the next step option
B) Prompt the order management team members with a task to create an order in the CRM platform
C) Review the emails and attachments using trained artificial intelligence to extract order data information
D) Have an auto-reply "Thank You" email sent back thanking the customer for sending in their order request

2. A customer wants to automate a workflow for completing customer service cases. The high-level workflow involves multiple rounds of recording investigation results, uploading related documents, sending communications, and approving. Activities may need to be done at any time or out of order.
Which recommendation best utilizes the strengths of Appian out-of-the-box features to address this use case?

A) A records-centric design using related actions for the various activities.
B) A sequential workflow of process tasks.
C) A report showing the user's cases with associated actions.
D) A dashboard showing the user's cases with associated actions.

3. Which is an accurate statement about application security?

A) Any user can develop and access an Appian application without an account. However, deployments cannot be done without an account.
B) Admins require an account in Appian to use the Admin Console, while all other basic user actions can be done without an account.
C) Every user must have an account created in Appian in order to develop, administer, and/or access an Appian application.
D) Developers require an account in Appian, while any users can access an Appian application without an account.

4. When writing a user story, which statement best represents the standard format?

A) "As an Investor, I want to see a summary of my investment accounts so that I can decide where to focus my attention."
B) "As a marketing manager, I want reports on my client base so that I can access them via a dashboard."
C) "As a user, I want to delete a photo and upload a new one."
D) "As a user, I want the application to integrate with 3rd party systems."

5. You are an Appian Analyst.
According to best practices, which other role should you work with to create process models as a part of requirements gathering?

A) Architect
B) Scrum Master
C) Product Owner
D) Product Manager

Solutions: