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Salesforce Certified Omnistudio Consultant Sample Questions:

1. Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.
On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the customer says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.
What should the consultant recommend to meet this requirement?

A) Add a Validation Rule to the Contact object
B) Add a Set Errors element
C) Add a Conditional View to the last step
D) Add a DataRaptor to retrieve the email address

2. A consultant needs to design an OmniScript to capture the following information:
* Select one payment method from a list of options
* Enter the address information with autocomplete
* Enter a phone number
Which OmniScript elements should be used to capture this information?

A) Checkbox, Geolocation, and Number
B) Multi-Select. Address, and Telephone
C) Radio, TypeAhead, and Telephone
D) Select, TypeAhead, and Number

3. A company is creating a FlexCard for agents to respond to account inquiries. The company has decided to lim actions on the card to the three most frequent and important actions users typically take.
Based on the user analysis exhibit shown below, which three actions should appear on the card?
Choose 3 answers

A) View credit score history
B) View statements
C) Request higher limit
D) Verify a transaction
E) Make a payment

4. Which two functions can be performed by DataRaptors?
Choose 2 answers

A) Read and write data to external systems
B) Read and write data to Salesforce
C) Transform data
D) Combine requests into a single response

5. A consultant is designing a Flexcard for a client. The client wants the Flexcard to launch a child card with additional information and actions related to the parent card when the agent clicks on a button.
How should the consultant design the Flexcard to meet the client's requirements?

A) Design the parent card to launch a child card through a Flyout Action.
B) Design the parent card to launch a new Data Mapper when the specific action is taken.
C) Design the parent card to launch a new Omniscript when the specific action is taken,
D) Design the parent card to launch a child card when the specific action is taken.

Solutions: