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ITIL ITIL-4-Foundation Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| ITIL Guiding Principles | 20% | - Collaborate and promote visibility - Optimize and automate - Progress iteratively with feedback - Keep it simple and practical - Start where you are - Think and work holistically - Focus on value |
| ITIL Practices | 30% | - Service management practices
|
| Four Dimensions of Service Management | 15% | - Value streams and processes - Organizations and people - Partners and suppliers - Information and technology |
| ITIL Service Value System | 20% | - Governance - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Continual improvement - Overview and purpose |
| Service Management Concepts | 15% | - Products and services - Service relationships: service providers, consumers, stakeholders - Value, outcomes, costs and risks |
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