Questions about the product before purchase? CertkingdomPDF arranges expert staff to answer them. Questions after purchase? The same team stays available. The ITIL-4-Foundation package — 121 practice questions — comes with service at both ends.
ITIL ITIL-4-Foundation Exam Overview:
| Certification Vendor: | AXELOS / PeopleCert |
|---|---|
| Exam Name: | ITIL® 4 Foundation Examination |
| Exam Number: | ITIL-4-Foundation |
| Exam Format: | Single Best Answer, Closed Book, Multiple Choice |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Extension Modules ITIL 4 Strategic Leader |
| Passing Score: | 65% (26 out of 40 questions) |
| Available Languages: | Portuguese, Dutch, Chinese, Spanish, German, Japanese, French, Korean, Italian, English |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 (75 for non-native English speakers) |
| Certificate Validity Period: | Lifetime (no renewal required) |
| Exam Price: | $383 USD (exam only; varies by region and bundle) |
| Recommended Training: | Official ITIL 4 Foundation Training Course |
| Exam Registration: | PeopleCert Official Registration Pearson VUE Test Centers |
| Sample Questions: |  |
| Exam Way: | Online proctored or at authorized test centers |
| Pre Condition: | No formal prerequisites; open to all candidates |
| Official Syllabus URL: | https://www.peoplecert.org/qualifications/itil/itil-4-foundation |
ITIL ITIL-4-Foundation Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Management Concepts | 15% | - Products and services - Service relationships: service providers, consumers, stakeholders - Value, outcomes, costs and risks |
| ITIL Service Value System | 20% | - Governance - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Continual improvement - Overview and purpose |
| Four Dimensions of Service Management | 15% | - Value streams and processes - Organizations and people - Partners and suppliers - Information and technology |
| ITIL Guiding Principles | 20% | - Collaborate and promote visibility - Optimize and automate - Progress iteratively with feedback - Keep it simple and practical - Start where you are - Think and work holistically - Focus on value |
| ITIL Practices | 30% | - Service management practices
|
ITIL-4-Foundation Exam FAQ
Registration for the ITIL 4 Foundation exam costs $383 USD (exam only; varies by region and bundle), and passing requires 65% (26 out of 40 questions). Retakes cost the full fee again, so gauge your readiness with the CertkingdomPDF practice engines before booking your seat.
The written refund policy applies. Take the ITIL 4 Foundation exam within 60 days of purchase, and if you do not pass, CertkingdomPDF refunds you in full. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
Online proctored or at authorized test centers Registration for the ITIL 4 Foundation exam is handled through these official channels:
After booking, your CertkingdomPDF practice questions arrive by email within 1 minute — preparation can begin the same day.
The ITIL-4-Foundation exam is a ITIL certification exam validating the skills in the ITIL 4 Foundation syllabus shown above. It counts toward these credential paths: ITIL 4 Managing Professional, ITIL 4 Strategic Leader, ITIL 4 Extension Modules. Candidates at many career stages take it in 2026 to demonstrate verified capability. CertkingdomPDF prepares you with 121 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.
Everything, in one purchase: 121 practice questions for the ITIL 4 Foundation exam in three formats — a printable, expert-prepared PDF with instant download; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. You also receive a free demo, 365 days of free updates from a team that keeps innovating on the material, a 50% renewal discount afterward, unlimited installations, and considerate pre-sale and after-sale service.
The ITIL 4 Foundation exam contains 40 with 60 (75 for non-native English speakers) to complete them. Practicing under the same time constraint with the CertkingdomPDF Desktop Test Engine makes exam-day pacing feel rehearsed.
No formal prerequisites; open to all candidates Since policies evolve, confirm the current requirements on the official ITIL exam page before you schedule.
ITIL recommends the following training for the ITIL 4 Foundation exam:
Supplement the training with the 121 practice questions from CertkingdomPDF — self-testing reveals what training alone cannot.
The official ITIL 4 Foundation outline defines 5 domains, the three largest being ITIL Guiding Principles (20%), ITIL Service Value System (20%), and Service Management Concepts (15%). The complete list is in the topics section above, and CertkingdomPDF's 121 practice questions address every domain.
ITIL 4 Foundation Sample Questions:
What is defined as "the role that uses services?
- A. User
- B. Sponsor
- C. Customer
- D. Service consumer
Correct Answer: A 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
What should remain constant within an organization, even when the organization's objectives change?
- A. Outputs
- B. Guiding principles
- C. Outcomes
- D. Service offerings
Correct Answer: B 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
Which is the FIRST action when optimizing a service?
- A. Understand the organizational context
- B. Assess the current state
- C. Implement the improvement
- D. Agree the future state
Correct Answer: A 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
Which describes an unresolved problem which has been already analysed?
- A. A workaround
- B. A known error
- C. A risk
- D. An incident
Correct Answer: B 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed
- A. outcomes
- B. services
- C. organizations
- D. relationships
Correct Answer: B 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
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