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The KPI Institute Certified KPI Professional Sample Questions:

1. Which KPI measures the achievement of the following objective: "Enhance process quality"?

A) Production workers that attended process quality training (%)
B) Error rate (%)
C) Process quality level of 99% achieved by the end of the financial year
D) Time to process a transaction (# / time)

2. Which type of graph is ideal for trend analysis?

A) Spaghetti charts
B) Bullet graphs
C) Scatter graphs
D) Line charts

3. Which KPI should be used to balance "Innovation ideas expressed by staff (#)"?

A) Innovation ideas per staff member (#)
B) Implement 2 new innovation ideas by the end of the quarter
C) Innovation ideas implemented (%)
D) Innovation ideas expressed by customers (#)

4. Which of the following statements is a qualitative KPI?

A) Customer satisfaction (%)
B) There is no such thing as a qualitative KPI
C) Error rate (%)
D) Service quality rating (# / score)

5. Which KPI is suitable for measuring the following objective: "Improve staff competencies"?

A) Training hours (#)
B) Staff competencies targeted through training (#)
C) Training budget ($)
D) Staff competencies meeting desired levels (%)

Solutions: