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Salesforce Certified Slack Administrator Sample Questions:

1. You're an Org Admin in your Slack Enterprise Grid org.
Your security team has requested that all new Slack Connect channels only be approved by Org Admins and Org Owners.
What should you do?
(Select the best answer.)

A) Change the permissions in the admin dashboard so that Slack Connect channels can be approved by any Workspace Admin or Workspace Owner.
B) Advise all Workspace Admins and Workspace Owners to forward all Slack Connect channel requests to Org Admins and Org Owners.
C) Use Slack's default Slack Connect channel approval permissions which state only Org Admins and Org Owners can approve new channel requests.
D) Send all Slack Connect channel requests to a private channel on an Org Admin and Org Owner-only workspace.

2. You are Workspace Admin of a small but fast-growing organization on Slack's Free plan.
You need to improve the security of logins and automate provisioning of Slack users to save time and expedite onboarding, while being mindful of costs.
Which Slack feature and plan will suit this need?

A) SAML single sign-on (SSO) and identity provider (IdP) groups on the Slack Business+ plan
B) Mandatory two-factor authentication (2FA) on the Slack Free plan
C) Google Workspace single sign-on (SSO) and user groups on the Slack Pro plan
D) Mandatory SAML single sign-on (SSO) and identity provider (IdP) groups on Slack Enterprise Grid

3. The Customer Support team for Large Inc is now using Slack to access the tools and information they need to help customers quickly.
As an Admin, what should you do to set them up for success? (Choose all that apply.)

A) Organize and name channels in a way that makes information, procedures, and policies easier for people to find.
B) Approve and install apps to integrate their support tools with Slack.
C) Allow everyone on the Customer Support team to approve and install the apps they need.
D) Streamline an incident management workflow.

4. You're the Org Admin for a company's Slack Enterprise Grid organization. Currently, Workspace Admins can decide how guest invitations are managed within their workspace. You want to lock this policy so that guest invitations can only be approved by Org Owners and Admins.
What action should you take to make this change?
(Select the best answer)

A) Lock guest invitations from the org admin dashboard.
B) Notify users that guest invitations must be submitted at the org level in the announcements channel.
C) Lock guest invitations from each workspace's setting page.
D) Ask the Org Owner to make this change because only Org Owners can change org-level policies and settings.

5. You work with a team of developers who are responsible for creating a custom ticketing app at your organization.
What should you do to ensure subject matter experts (SMEs) from the developer team are able to continuously manage settings for the custom app?

A) Create a channel where the SMEs can submit suggested changes, and Org Admins can review and decide whether to apply the suggestions.
B) Promote the SMEs to Org Admin so they can manage the custom app as well as all other apps installed at your organization.
C) Encourage the developer team to use Workflow Builder to automate ticketing instead of creating a custom app.
D) Add the SMEs as internal app collaborators so they can directly manage the app's settings.

Solutions: