The Pegasystems PEGAPCDC86V1 exam consists of 60 multiple-choice questions and has a time limit of 90 minutes. The passing score is 65%, and candidates can take the exam at a Pegasystems testing center or through a remote proctoring service.
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The PCDC 86V1 certification exam is intended for those who have experience working with Pega’s decisioning capabilities and want to validate their skills. PEGAPCDC86V1 exam covers topics such as designing decision strategies, configuring decision components, creating predictive models, and integrating external data sources. Candidates must demonstrate their understanding of Pega’s decisioning capabilities and their ability to apply them to real-world business challenges.
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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Next-Best-Action Concepts | 8% | - Contact center value optimization - Always-on outbound fundamentals - One-to-one customer engagement - Define starting population |
| Decision Strategies | 25% | - Simulate and test strategies - Implement eligibility rules - Design and build decision strategies - Use predictive models |
| Actions and Treatments | 15% | - Outbound action configuration - Web offer presentation - Define and manage customer actions |
| Contact Policy and Volume Constraints | 13% | - Prevent action overexposure - Outbound volume limiting - Tracking periods for policies |
| Channels | 10% | - Third-party integration - Email offer delivery - Real-time containers |
| AI and Arbitration | 8% | - Action arbitration logic - AI-based prioritization - Business rule prioritization |
| Engagement Policies | 13% | - Define engagement policies - Create engagement strategies |
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