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IBM P6010-881, also known as the Technology Support Services - Global TSS Mastery Test v1, is a certification exam designed to test professionals’ advanced expertise in the field of technology support services. P6010-881 exam is intended for those individuals who want to demonstrate their skills in diagnosing, solving and preventing technical issues related to IBM software and hardware products. The IBM P6010-881 exam is a requirement for professionals seeking to become IBM Certified Mastery Experts in Technology Support Services.
IBM P6010-881 (Technology Support Services - Global TSS Mastery Test v1) certification exam is designed for professionals who want to demonstrate their expertise in IBM's technology support services. Technology Support Services - Global TSS Mastery Test v1 certification exam is ideal for individuals who work in IT support and are responsible for maintaining and troubleshooting IBM products and solutions. Technology Support Services - Global TSS Mastery Test v1 certification exam covers a wide range of topics related to IBM's technology support services, including hardware and software support, service delivery, problem determination, and more.
IBM P6010-881 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Problem Determination & Resolution | 25% | - Diagnostic tools and techniques - Root cause analysis |
| Service Delivery & Processes | 25% | - Escalation procedures - Incident and problem management |
| Global Standards & Policies | 10% | - Security and compliance - IBM support policies |
| IBM TSS Offerings & Portfolio | 25% | - Support levels and coverage - Global TSS service models |
| Customer & Relationship Management | 15% | - Communication protocols - SLA compliance |
