Huawei OC-12 certification program is focused on the Open ROADS (Real-time, On-demand, All-online, DIY, and Social) framework, which is a customer-centric approach to network design and operation. The Open ROADS framework is designed to help telecom service providers deliver a better customer experience by enabling real-time, on-demand, and personalized services.
Huawei OC-12 Exam is a comprehensive program that covers a range of topics including customer experience management, customer insights and analytics, customer journey mapping, and customer-centric design thinking. The program is designed to provide participants with a deep understanding of the customer-centric approach and how it can be applied to drive business growth, revenue, and customer loyalty.
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The Open ROADS Consultant - Customer Centricity certification exam is open for professionals who wish to establish themselves as consultants in providing customer-centric solutions in the digital era. The Huawei OC-12 exam evaluates individuals' ability to identify customer needs and recommend appropriate digital services that can achieve their satisfaction. It also ensures that the professionals can evaluate the effectiveness of the solutions provided, recommend improvements, and provide 24/7 customer support.
Huawei OC-12 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implementation & Operations | 15% | - Social engagement and ecosystem collaboration - Customer-centric operating model |
| Topic 2: Service & Solution Design | 25% | - Agile service innovation - On-demand service delivery models - All-online and self-service architectures |
| Topic 3: Open ROADS Framework Fundamentals | 20% | - Digital transformation context and business drivers - Real-time, On-demand, All-online, DIY, Social principles |
| Topic 4: Customer Experience & Centricity Strategy | 30% | - Customer experience (CX) design and measurement - Customer insight and demand analysis - Customer journey mapping |
| Topic 5: Case Studies & Best Practices | 10% | - Industry use cases for customer-centric transformation |
