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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: High-Velocity IT Concepts and Digital Enterprise | 25% | - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Core terms: High-velocity IT, digital organization, digital transformation, digital technology - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle |
| Topic 2: Enabling Valuable Investments | 15% | - Strategic alignment, portfolio management, business case development - Prioritization and value assessment practices |
| Topic 3: Guiding Principles and Foundational Concepts for Velocity | 20% | - Service-dominant logic, design thinking, complexity thinking - Lean, agile, resilient, and continuous principles - Ethics, safety culture, lean culture, Toyota Kata |
| Topic 4: Enabling Resilient Operations | 10% | - Capacity and performance management, monitoring and event management - Problem management, service continuity, infrastructure and platform management |
| Topic 5: Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
| Topic 6: Enabling Fast Development | 15% | - Agile, DevOps, and continuous integration/delivery practices - Automation, cloud-native practices, and rapid deployment |
| Topic 7: Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
Which is often a feature of a service value system for a digitally enabled organization?
- A. Detailed processes, procedures, and work instructions
- B. Separate value streams for each product and service
- C. Temporary project teams for product or service development
- D. Limited interaction between service providers and service consumers
Correct Answer: B 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
An organization is defining, with all relevant parties, the criteria that a work item must satisfy before it can be considered complete, including testing, documentation, and security checks.
What is being established?
- A. Definition of done
- B. Risk appetite
- C. Change model
- D. Service level agreement
Correct Answer: A 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
Which is a characteristic of a digital organization?
- A. Digital technology enables IT to support business as usual
- B. Digital technology is mostly used for primary activities
- C. Digital technology enables minor business transformation
- D. Digital technology is mainly used for supporting activities
Correct Answer: B 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
An organization has created a culture that encourages taking intelligent risks while also working within relevant constraints.
Which high-velocity IT objective is this an example of?
- A. Co-created value
- B. Valuable investments
- C. Assured conformance
- D. Resilient operations
Correct Answer: A 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
A development and operations team experienced a major service outage during a release. After recovery, senior leaders want to understand what happened and prevent recurrence, but they also want to avoid a blame culture that discourages openness.
Which approach is BEST?
- A. Conduct a blameless post-mortem focused on learning
- B. Limit the review to technical logs only
- C. Escalate the issue directly to supplier management
- D. Suspend the staff involved until the investigation is complete
Correct Answer: A 🗳️
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