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HP HP5-B02D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Printing & Imaging Product Knowledge | - Supplies and consumables
|
| Topic 2: HP Sales Positioning (Delta Selling) | - Competitive comparison concepts
|
| Topic 3: Customer Solution Mapping | - Matching printing solutions to business needs
|
HP Delta-Selling HP Imaging and Printing Supplies Sample Questions:
Which statement best describes the warranty on HP laser supplies?
- A. As long as the printer is not indicating the end of life of the cartridge, the warranty covers defects from materials and workmanship.
- B. HP offers 6 months of warranty for all HP laser supplies
- C. HP offers a warranty that is defined by local legislation, which varies from 6 to 24 months.
- D. No warranty is applicable to HP laser supplies.
Correct Answer: B 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
What results when a non-HP cartridge is used on an HP printer?
- A. If the printer senses the cartridge it will report this back to HP so the printer is excluded from warranty.
- B. The printer will print at a lower quality but at a higher speed
- C. The original HP Universal Print Driver will not support the printer anymore.
- D. If the non-HP cartridge is the direct cause of a printer's failure, it will not be covered under HP-warranty.
Correct Answer: D 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
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