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Genesys Cloud CX Workforce Management Certification Sample Questions:
1. Which property has to be disabled if you want the meeting to start at the same time for everyone while you set up the shift activities?
Response:
A) Start Time is Relative to Shift Start
B) Daily Paid Time
C) Copy Shifts to Days
D) Counts as Work Time
2. In Genesys Cloud, time-off requests are automatically approved if they match the agent's availability.
Response:
A) True
B) False
3. Which two features are accessible within the forecast editor?
(Choose two)
Response:
A) Adding historical adherence data
B) Modifying forecast data based on trends
C) Adjusting forecasted call volumes
D) Setting agent skill priorities
4. When setting up a business unit, which two configurations are critical for effective management?
(Choose two)
Response:
A) Set up recurring call reports
B) Add quality monitoring processes
C) Establish management units within the business unit
D) Configure adherence tracking settings
5. Which feature allows you to partition agents based on the types of interactions they handle?
Response:
A) Management Units
B) Service Goal Groups
C) Forecast
D) Workplans
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: B,C | Question # 4 Answer: C,D | Question # 5 Answer: A |





