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Genesys GCP-GC-ADM日本語 Exam Overview:
| Certification Vendor: | Genesys |
|---|---|
| Exam Name: | Genesys Cloud Certified Professional - Contact Center Administration |
| Exam Number: | GCP-GC-ADM |
| Available Languages: | Japanese, English |
| Related Certifications: | GCP-GC-REP GCP-GC-IMP |
| Exam Format: | Scenario-based, Multiple-choice, Multiple-answer |
| Passing Score: | 65%-70% |
| Exam Price: | 249-250 USD |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 45-60 |
| Exam Duration: | 90-120 |
| Recommended Training: | Genesys Cloud Contact Center Administration Course |
| Exam Registration: | Genesys Beyond Certification Portal Pearson VUE Registration |
| Sample Questions: |  |
| Exam Way: | Online proctored or at authorized Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; Genesys Cloud Certified Associate (GCA-GC) recommended plus 3-6 months hands-on experience |
| Official Syllabus URL: | https://beyond.genesys.com/explore/course/exam-genesys-cloud-certified-professional-contact-center-admin |
Genesys GCP-GC-ADM日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Telephony, Trunks & Outbound | 10% | - Campaign and contact list setup - Outbound dialing modes - SIP trunks and phone configuration |
| Topic 2: Architect Flows & IVR | 20% | - Data actions and integrations - Prompts, menus, and self-service - Inbound/outbound call flows |
| Topic 3: User, Roles, and Permissions Management | 15% | - Agent and supervisor configuration - Role-based access control - Organizations, divisions, and sites |
| Topic 4: Genesys Cloud Platform Overview & Architecture | 20% | - Contact center licensing models - Security and compliance fundamentals - Platform components and services |
| Topic 5: Reporting, Analytics & Quality Management | 10% | - Dashboards and real-time monitoring - Standard and custom reports - Quality evaluation and recording |
| Topic 6: Contact Center Configuration & Routing | 25% | - Queues, skills, and language routing - ACD processing and flow design - Wrap-up codes and after-call work |
The Genesys Cloud Certified Professional - Contact Center Administration (GCP-GC-ADM日本語版) Exam: What to Know First
Currency is maintained daily, not occasionally. Our IT staff reviews and updates the Genesys Cloud Certified Professional - Contact Center Administration (GCP-GC-ADM日本語版) question bank every day to keep it aligned with the live GCP-GC-ADM日本語 exam. If a revision is underway when you buy or during your update period, we notify you and send the updated version as soon as it is ready — free within your 365 days of updates. You will never be left studying a stale edition without knowing it.
The GCP-GC-ADM日本語 exam is the official assessment behind the Genesys Cloud Certified Professional - Contact Center Administration (GCP-GC-ADM日本語版) certification from Genesys, and its pass rate is genuinely low — many candidates need two or three attempts to get through. The difficulty is real, but it is also manageable: candidates who prepare with material aligned to the published objectives give themselves a far better starting position than those who walk in underprepared.
Registration for the GCP-GC-ADM日本語 exam runs through these official channels:
Given how commonly this exam takes more than one attempt, schedule your sitting only when your practice results say you are ready.
The official outline divides the GCP-GC-ADM日本語 exam into weighted domains, including:
- Genesys Cloud Platform Overview & Architecture (20%)
- Architect Flows & IVR (20%)
- User, Roles, and Permissions Management (15%)
The Genesys Cloud Certified Professional - Contact Center Administration (GCP-GC-ADM日本語版) question bank at CertkingdomPDF is updated daily against these same objectives, and the free practice test lets you sample that alignment yourself.
Genesys recommends these training resources for candidates:
Official training builds the foundation; a daily-reviewed practice bank with expert-verified answers builds the exam-day readiness. Use both.
Only while you want us to. Update notifications about the Genesys Cloud Certified Professional - Contact Center Administration (GCP-GC-ADM日本語版) materials are sent because they are useful; once you have passed the GCP-GC-ADM日本語 exam, one email to our team opts you out completely — no junk mail, ever. Your personal information is kept secret and safe throughout, and never shared with third parties.
Passing the GCP-GC-ADM日本語 exam requires 65%-70%, and registration costs 249-250 USD — per attempt. With retakes so common on this exam, preparing properly for one focused attempt is the choice that protects your budget.
The GCP-GC-ADM日本語 exam contains 45-60 questions with 90-120 minutes to complete them. Practicing under the same time limit is the reliable way to make exam-day pacing feel familiar rather than frantic.
No mandatory prerequisites; Genesys Cloud Certified Associate (GCA-GC) recommended plus 3-6 months hands-on experience
Genesys Cloud Certified Professional - Contact Center Administration (GCP-GC-ADM日本語版) Sample Questions:
グループに対して [通話を有効にする] がオンになっている場合、Genesys Cloud はインタラクションをすべてのメンバーに順次またはランダムにルーティングします。
- A. 偽
- B. 真
Correct Answer: A 🗳️
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アーキテクトを回避するために、メニュー プロンプトとしてわずかな無音を追加できるオーディオ シーケンス構成のオプションはどれですか?
- A. デフォルトのメニュー選択
- B. メニューオプション
- C. 空白のオーディオを追加
- D. メニュープロンプト
Correct Answer: C 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
ポリシーは、反復的な品質管理タスクを自動化します。ポリシーとして定義できる項目は何ですか? （3つ選んでください。）
- A. 日報を実行するスケジュールを設定します
- B. 品質評価者に割り当てる 1 時間あたりの評価数を決定する
- C. 適切なラップアップ コードを持つレコードを使用して、Do Not Call リストを更新します。
- D. 録画を保持する期間と、それらをアーカイブするか削除するかを決定します
- E. 5 分を超えるすべての通話に対して自動的に評価を割り当てます。
Correct Answer: A,D,E 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
キャンペーンが電話番号のリストにダイヤルしない場合、それは何を意味しますか?
- A. DNC リストにある
- B. お客様と連絡が取れない
- C. 電話番号が間違っています
- D. 電話に出られなかった
Correct Answer: A 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
評価フォームの致命的な質問は何ですか?
- A. 致命的な質問も重要な質問です。「いいえ」と評価された場合、エージェントは終了します
- B. 致命的な質問も重要な質問です。「いいえ」の場合、評価点はゼロになります
- C. 致命的な質問は重要な質問と同じです
- D. 致命的な質問は、致命的でない質問よりも重みがあります
Correct Answer: B 🗳️
Explanation: Only visible for CertkingdomPDF members. You can sign-up / login (it's free).
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