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Exin IT Service Management Foundation based on ISO / IEC 20000 EX0-115 Exam
Exin IT Service Management Foundation based on ISO / IEC 20000 EX0-115 Exam is related to Exin IT Service Management Foundation based on ISO / IEC 20000 Certification. This exam validates the ability of a candidate to install, plan, do and check activities of Deming's cycle (PDCA) and supports the elements of audit and improvement (act) across the SMS. IT Service Management Experts and IT Service Management Master usually hold or pursue, or this certification and you can expect the same job role after completion of this certification.
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EXIN EX0-115 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management Fundamentals | - Introduction to IT Service Management
|
| Topic 2: Service Lifecycle Processes | - Service Design and Transition
|
| Topic 3: Continual Improvement | - Service Improvement Practices
|
| Topic 4: ISO/IEC 20000 Framework | - Service Management System (SMS)
|
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