Choosing study material is easier when you can inspect it first. The ServiceNow Certified Implementation Specialist - Software Asset Management Professional demo on CertkingdomPDF is free to download, and it demonstrates both the printable PDF and the interactive engine that hosts the 140 practice questions.
ServiceNow CIS-SAM Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist – Software Asset Management |
| Exam Number: | CIS-SAM |
| Available Languages: | English, Japanese |
| Exam Format: | Multiple choice (single answer), Multiple select (select all that apply) |
| Related Certifications: | Certified System Administrator (CSA) Certified Implementation Specialist – Hardware Asset Management Certified Implementation Specialist – Data Foundations |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% (approximate based on official blueprint norms) |
| Certificate Validity Period: | None (no recertification required) |
| Real Exam Qty: | 60 |
| Exam Price: | USD 450 (approximate industry standard) |
| Sample Questions: |  |
| Exam Way: | Online (proctored) or at an authorized test center via ServiceNow Webassessor |
| Pre Condition: | Completion of the Software Asset Management Professional Fundamentals training (voucher required for exam registration); recommended 6+ months of ServiceNow deployment experience and participation in at least two deployment projects |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-software-asset-management?id=kb_article_view |
ServiceNow CIS-SAM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Integrity – Attributes and Sources for the Data | 28% | - Content service - Software discovery and normalization - Importing data |
| Topic 2: Operational Integration of Software Processes | 13% | - Software remediation - Service catalog and procurement - Contract and change management |
| Topic 3: Software Asset Core Overview & Fundamentals | 14% | - Software asset management basics - Application introduction and recommended practices - Process architecture |
| Topic 4: Practical Management of Software Compliance | 30% | - Software reconciliation - License metrics, entitlements, and allocations - Products and models |
| Topic 5: Extending SAM | 15% | - Reporting, implementation, and maintenance - Software model lifecycle and retirement - Software installation optimization |
Your ServiceNow Certified Implementation Specialist - Software Asset Management Professional Questions, Answered
The ServiceNow Certified Implementation Specialist - Software Asset Management Professional content is the same across all three formats: a printable PDF, a software engine, and an online engine. The free demo lets you try each interface before buying, so you can pick the one that matches how you study rather than guessing.
The package contains 140 practice questions for the CIS-SAM exam, all verified by our IT experts. A free demo is available so you can review the style before you buy.
- Data Integrity – Attributes and Sources for the Data (28%)
- Practical Management of Software Compliance (30%)
- Extending SAM (15%)
Use the weights above to divide your study time where it matters most.
The engine presents ServiceNow Certified Implementation Specialist - Software Asset Management Professional questions in random order, so each session feels like a fresh test rather than a memorized list. After every simulated exam you receive a score, and your errors are clearly marked, which makes it easy to see your weak and strong areas and build a focused study plan.
The real CIS-SAM exam gives you 90 minutes minutes for 60 questions. The engine lets you rehearse under the same kind of time pressure, so pacing decisions become automatic.
To pass CIS-SAM you need 70% (approximate based on official blueprint norms), and the official fee is USD 450 (approximate industry standard). Setting the target score early makes it easier to measure your progress in practice tests.
Completion of the Software Asset Management Professional Fundamentals training (voucher required for exam registration); recommended 6+ months of ServiceNow deployment experience and participation in at least two deployment projects
ServiceNow Certified Implementation Specialist - Software Asset Management Professional Sample Questions:
When are discovery models created?
- A. They are automatically created during discovery
- B. They are automatically created during reconciliation
- C. They are automatically created during normalization.
- D. They are manually created
- E. When SAM Plugin is enabled
Correct Answer: A 🗳️
Which of the following are NOT tabs available on the License Workbench? (Choose three.)
- A. Publishers Out of Compliance
- B. Publisher Software Models
- C. Publisher Compliance
- D. All Publishers
- E. Pinned Publishers
- F. Publisher License Metrics
Correct Answer: B,C,F 🗳️
Which of the following are valid on import errors (vs. after import) when using the automated entitlement import feature? (Choose three.)
- A. Publisher Part Number already exists
- B. Purchased rights should be greater than 0
- C. Duplicate entry
- D. The end date must be greater than the start date
- E. Publisher Part Number and Software Model not found
Correct Answer: A,B,C 🗳️
What does a usage record track?
- A. The sum of usage for a selected data
- B. The sum of usage on a monthly basis
- C. The sum of usage since installation date
- D. The sum of usage on a weekly basis
- E. The high watermark of software usage
Correct Answer: A 🗳️
Which of the following data elements are key to an effective Software Asset Management practice within ServiceNow? (Choose four.)
- A. Software contracts
- B. Foundation data
- C. Software allocations
- D. Software entitlements
- E. Software models
Correct Answer: B,C,D,E 🗳️
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