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Candidates who pass the IBM C9560-680 exam will be able to use IBM Control Desk V7.6 to manage IT services, automate service desk processes, and improve the quality of IT services delivered to customers. They will also be able to configure and customize IBM Control Desk V7.6 to meet the specific needs of their organization.
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IBM C9560-680, also known as IBM Control Desk V7.6 Fundamentals Certification Exam, is designed to validate the skills and knowledge of professionals related to IT service management. It is an entry-level certification exam for individuals who want to pursue a career in IT service management or enhance their skills in this field. C9560-680 exam focuses on various aspects of IBM Control Desk, including its installation, configuration, and usage.
IBM C9560-680 (IBM Control Desk V7.6 Fundamentals) certification exam is ideal for IT professionals who want to enhance their skills in managing IT service requests using IBM Control Desk V7.6 software. IBM Control Desk V7.6 Fundamentals certification exam is highly valued by IT organizations worldwide and provides the candidate with an industry-recognized credential that validates their knowledge and skills in this field. Passing C9560-680 exam provides countless opportunities for career growth and makes candidates stand out in the competitive job market.
Reference: https://www.ibm.com/certify/exam?id=C9560-680
IBM C9560-680 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configure IBM Control Desk | 35% | - Workflows, escalations and business rules - Security setup: users, roles, permissions - UI customization and database configuration - Report administration and security - Organizational structure, sites and locations - System properties, cron tasks and logging |
| Usage and Administration | 30% | - Running standard and ad-hoc reports - Basic troubleshooting and support - Asset lifecycle management - Incident, problem and change management execution |
| IBM Control Desk Concepts | 21% | - Service catalog and request fulfillment processes - Service desk and self-service capabilities - Service management concepts and interdependencies - Configuration, change and release management - IT asset management for hardware and software |
| General Installation and Deployment | 14% | - Integration frameworks and tools - Deployment options: on-premises, cloud/SaaS - Installation procedures and prerequisites - Architecture and components overview - Offering types: standard, internal, external service provider |
