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BlackBerry 10 Support Specialist Sample Questions:

1. If the owner wishes to continue without signing into or creating a BlackBerry ID when first using a BlackBerry smartphone, what limitations or actions will be encountered?

A) The out of box experience will not complete and the BlackBerry smartphone will remain on the BlackBerry ID screen and persist through device restarts as a valid ID is required to use the BlackBerry smartphone.
B) The out of box experience will complete and access to BlackBerry services will be blocked until a security wipe is performed and a BlackBerry ID is associated to the smartphone during the subsequent out of box experience.
C) The BlackBerry smartphone will restart and present the out of box experience from the initial Welcome to BlackBerry screen if an attempt is made to bypass the screen by swiping left.
D) The out of box experience can be completed, but access to BlackBerry apps and services such as downloading applications from BlackBerry App World and setting up BlackBerry Messenger (BBM) will not be available until a BlackBerry ID is associated to the BlackBerry smartphone.

2. How can a user tell if a read-only Wi-Fi profile has been pushed to the BlackBerry Smartphone using the BlackBerry Device Service (BDS)?

A) There is no way for a user to tell which profiles have been pushed.
B) The Wi-Fi profile will have a lock icon next to it.
C) The Wi-Fi profile will have a briefcase icon next to it.
D) The Wi-Fi profile cannot be deleted, and all fields are greyed out and cannot be edited.

3. Which of the following can be used to Backup a BlackBerry 10 (BB10) device?

A) BlackBerry Link and BlackBerry Desktop Manager
B) BlackBerry Desktop Manager
C) BlackBerry Link
D) BlackBerry Desktop Manager and BlackBerry Device Manager

4. By Default, how many devices can a single user activate to one given account?

A) Ten
B) Two
C) Five
D) One

5. What is the easiest method for collecting logs for advanced troubleshooting from a BlackBerry 10 (BB10) smartphone?

A) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Support, providing the email address and incident number on the Retrieve Logs page.
B) Open an incident report with BlackBerry, then open File Manager and browse to the /dev/logs folder. Attach the required files to an email using the incident number as the subject line.
C) Open an incident report with BlackBerry and request a onetime key to allow retrieval of the required logs using the BB10 browser connected to the BlackBerry Log Submission Site
D) Open an incident report with BlackBerry. send the required log files through the Help Application by selecting Create Report, and provide the email address and incident number on the Create page.

Solutions: