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Nortel 920-447 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Maintenance and Troubleshooting | - Support Operations
|
| Installation and Configuration | - Implementation
|
| Contact Center Solution Architecture | - System Architecture
|
| Call Routing and Contact Management | - Routing Features
|
| Solution Design and Planning | - Planning
|
Honey 
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Orville 
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Jean 
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