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Nortel 920-118 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Call Center Architecture Overview | - Nortel Symposium Call Center components and structure
|
| Topic 2: Call Center Operations Management | - Agent and queue management
|
| Topic 3: TAPVAgent Installation | - System installation requirements
|
| Topic 4: Configuration and Integration | - Symposium Call Center integration
|
| Topic 5: Maintenance and Troubleshooting | - Operational maintenance tasks
|
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