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Cisco CCIE SP Operations Written Sample Questions:

1. According to ITIL@ v3 framework, tools designed to detect and correlate alerts or communications that have been directed to a listening device or monitoring agent are performing which type of monitoring?

A) active
B) passive
C) proactive
D) reactive

2. According to ITIL@ v3 framework, which type of event is implied when an unauthorized user has attempted to log onto a managed application?

A) unscheduled
B) threshold
C) exception
D) irregular operation

3. According to ITIL@ v3 framework, which process, as opposed to Change Management, manages smaller, often redundant changes?

A) change release control
B) request fulfillment
C) event management
D) workflow management

4. You are working in a service provider voice NOC supporting a national VoIP network. The network underwent a capacity expansion that added voice bearer trunks to a newly deployed media gateway. After the new trunks were configured and placed into live service, the service desk began to receive complaints from end customers that their VoIP service is not working for certain calls. The service desk is unable to resolve the problem and due to increasing troubles coming in, they escalate to you.
Assuming that all physical layer option settings are verified to match carrier-provided specifications, which action should you take to isolate the problem before escalating to the PSTN PTT carrier?

A) Verify IP connectivity between the media gateway controller and the media gateway.
B) Fail over the media gateway to its backup.
C) Identify which trunks are not functioning.
D) Verify that SIP versions are compatible between the media gateway controller and the media gateway.

5. You are working at a service provider NOC as a Tier 2 NOC engineer. The service desk has escalated a trouble ticket to you. The customer complaint on that ticket states that there is no network reachability between two branch offices. After reviewing the ticket, you begin troubleshooting but soon realize that you are unable to resolve the incident yourself. Which two factors should you consider before escalating this to the next level of support? (Choose two.)

A) number of affected customer end users
B) workload of the escalation person
C) service level agreement
D) priority level of the trouble ticket

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