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Cisco CCIE SP Operations Written Sample Questions:
1. Users have complained recently about their experience with a collaboration tool that is being used on different international locations on your network. The collaboration tool uses IP precedence of "4" for all the traffic that runs over your network. Upon investigating the problem, you noticed that the tool worked fine most of the time. You observed that video frames would freeze occasionally for a short time, and some collaboration features had slow responses. The IT department has been engaged, and they believe that the problem is with the network transport. You tried end-toend extended pings by using the ToS value of 128 and noticed a high round-trip time on some of the ping packets. To the best of your knowledge, all the routers in the forwarding path are distributed architecture, hardware-based forwarding devices, and the entire path is QoS-enabled.
What should be the next three steps in identifying the root cause? (Choose three.)
A) Check RP CPU utilization for all routers in the data path.
B) Verify that the ACLs are not misconfigured and causing a problem.
C) Perform application profiling and correct ToS usage by using sampled NetFlow.
D) Look for queue buildup on interfaces that are being traversed by this traffic.
E) Use MEMORY-POOL-MIB for verifying free memory.
F) Deploy IP SLAs as a proactive measure to correlate IP delay variations to certain times of the day.
2. You are employed within a NOC at a regional service provider as a Tier 3 NOC engineer. The network that you support comprises leased facilities from a much larger international service provider. Your customer reports a reachability problem between two offices. The service desk performs its standard troubleshooting procedures without success and has escalated the incident to you. After 45 minutes of continued troubleshooting, you are unable to resolve the connectivity problem.
To which two areas should you next escalate the incident? (Choose two.)
A) service desk
B) service assurance team
C) carrier
D) router vendor
E) business relationship manager
3. According to ITIL@ v3 framework, which component of incident management is characterized by taking into account both the urgency and the level of impact when entering the incident into a trouble-ticketing system?
A) category
B) resolution
C) priority
D) elapsed time
4. According to ITIL@ v3 framework, which service management process is characterized by the following statement with regard to spares planning? "During service transition planning, this process is used to help identify definitive spares in support of meeting planned repair timelines."
A) service configuration
B) service continuity
C) availability
D) capacity
5. Your company provides a VoIP service. Customers are informing your call center that they are not getting a dial tone. You are able to establish a Telnet session into the primary call manager across the network. From the primary call manager, you are unable to ping the CPE. You are able to ping the CPE from the secondary call manager.
After failing over to the secondary call manager, which three items should you focus on to resolve this performance problem? (Choose three.)
A) syslog in the secondary call manager
B) DoS attack on the primary call manager
C) syslog in the primary call manager
D) maintenance changes to either call manager, the network, or CPE configurations
E) bad network port in the primary call manager
F) routing problems in the network between the primary call manager and CPE
Solutions:
| Question # 1 Answer: C,D,F | Question # 2 Answer: C,D | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: C,D,F |





