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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. In the Intelligent Customer Routing (ICR) deployment, Chicago and Denver are the two call centers. Both call centers have an equal number of agents to handle calls for a specific skill. You want to route more calls to the Chicago call center.
What needs to be done while configuring Skill and Vector Directory Number (VDN)?

A) On the Skill configuration page, configure the Agent Strategy as "Preferred Location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.
B) On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for the VDN on Denver call center.
C) On the Skill configuration page, configure the Agent Strategy as "Preferred location". On the VDN configuration page, set a higher Adjust By value for the VDN on the Chicago call center compared to the Adjust By value for VDN on Denver call center.
D) On the Skill configuration page, configure the Agent Strategy as "UCD-MIA". On the VDN configuration page, set a higher Adjust By value for the VDN on the Denver call center compared to the Adjust By value for the VDN on the Chicago call center.

2. A technician has upgraded the Primary Experience Portal Manager (EPM) and finds that the Auxiliary I I'M |is no longer able to communicate with it.
Which corrective action should be taken?

A) Log into Linux on the Media Processing Platforms (MPPs) and run bash setup_vpms.php
<Auxiliary EPM>
B) Upgrade the Auxiliary EPM.
C) Restart httpd on the Auxiliary EPM.
D) Log into Linux on the MPPs and run bash setup_vpms.php <Primary EPM>

3. Your client reported their Avaya Proactive Outreach Manager (POM) campaign is playing this message to their customers:
The system is experiencing technical difficulties.
Which two steps would you take to identify the likely cause of this message? (Choose two)

A) If the application uses recorded .wav files, ensure the Media Processing Platform (MPP) can e files.
B) If the application uses Text to Speech (TTS), verify the Speech Server is working and is licensed correctly.
C) Ensure that the Experience Portal Manager (EPM) can communicate with the Avaya AuraCommunication Manager (AACM).
D) Ensure that the Short Message Service (SMS) server is not down.
E) Verify that th.ir H.323 or SIP ports are in service and that there are POM licenses available

4. Which three services are registered as a part of Intelligent Customer Routing (ICR) Core installation? (Choose three)

A) icrcca
B) terracottasrv
C) icrwebservice
D) tomcat
E) icrcore

5. The Alarm Manager page on Experience Portal Manager shows an Alarm:
Q_ICR62006: User-to-User header is missing from SIP response 183 Session Which Avaya product in the deployment is not configured correctly?

A) Avaya Aura Experience Portal
B) Avaya Aura Communication Manager
C) Intelligent Customer Routing
D) Avaya Aura Session Manager

Solutions: