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Oracle 1Z0-1037-20 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Knowledge Advanced | 30% | - Configure Knowledge Advanced components - Use advanced search and content management - Implement Service Level Agreements (SLA) |
| Topic 2: Integration and Configuration | 10% | - Customize views and interfaces - Integrate Knowledge Management with other modules |
| Topic 3: Knowledge Foundation | 25% | - Create and modify answers - Configure access and visibility settings - Manage answer relationships and versioning |
| Topic 4: B2C Service Products and Services - Common Features | 15% | - Explain response requirements and dashboard features - Describe B2C Service architecture and navigation |
| Topic 5: Products, Categories and Reports | 20% | - Generate and classify knowledge reports - Define products and categories hierarchy |
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