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IBM 000-591 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Process Automation and Integration | - Integration and data management - Configuration management database concepts |
| Topic 2: IBM Tivoli Service Delivery Solutions | - IBM Tivoli Service Automation Manager - IBM SmartCloud Control Desk - IBM Tivoli Asset Management for IT |
| Topic 3: Solution Planning and Implementation | - Solution design considerations - Deployment and implementation approaches |
| Topic 4: IT Service Management Concepts | - Business requirements and stakeholder analysis - IT processes and service management principles |
IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
1. What is the purpose of a stakeholder analysis?
A) to discuss and agree upon expectations of communication, and primarily agree to a set of values and principles that all stakeholders will follow
B) to recognize and acknowledge a stakeholder's needs, concerns, wants, authority, common relationships, and interfaces
C) to position stakeholders according to the level of influence, impact, or enhancement they may provide to the business or its projects
D) to develop the project/business requirements, solution or problem creation, and establish roles and responsibilities
2. What has to be considered in the service design stage according to ITIL?
A) the design of measurement systems, methods, and metrics
B) the design of functions and applications
C) the design of the service catalog
D) the design of Service Level Agreements
3. After implementing IBM SmartCloud Control Desk, customer Key Performance Indicators show there are a large number of reoccurring incidents. This is a sign that one of the processes is not efficient. Which process is it?
A) Change Management
B) Problem Management
C) Incident Management
D) Request Fulfillment
4. A customer is planning to implement an IBM SmartCloud Control Desk solution. When should it be recommended to use IBM provided pre-installed VM images?
A) When there will be more then 50 concurrent users, and time to value is critical for the project.
B) When there will be no more then 50 concurrent users, and the customer wants to reuse an existing database environment.
C) When there will be no more then 50 concurrent users, and time to value is critical for the project.
D) When there will be more then 50 concurrent users, and the customer wants to have multiple JVMs.
5. Which function supports a customer who would like to have a predefined work plan for repetitive maintenance work?
A) Job Plans
B) Job List
C) Tasks Plan
D) Tasks List
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A |





