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IBM 000-586 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM Case Manager V5.1 |
| Exam Number: | 000-586 |
| Real Exam Qty: | Approximately 132–150 questions (varies by provider reference) |
| Available Languages: | English |
| Exam Format: | Multiple choice (MCQ) |
| Related Certifications: | IBM Certified Solution Designer - Case Manager V5.1 (C2070-586) |
| Recommended Training: | IBM Case Manager V5.1 Training (IBM Training Catalog) |
| Exam Registration: | IBM Training and Certification Portal Pearson VUE IBM Exams |
| Sample Questions: | ![]() |
| Exam Way: | Typically delivered via Pearson VUE (online proctored or test center) |
| Pre Condition: | No strict prerequisites; familiarity with IBM Content Manager / ECM and BPM concepts is recommended. Equivalent IBM certification C2070-586 is the updated code in newer certification tracks. |
| Official Syllabus URL: | https://www.ibm.com/training |
IBM 000-586 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Integration and APIs | - Enterprise integration
|
| Topic 2: Solution Design and Development | - User interface configuration
|
| Topic 3: IBM Case Manager Overview | - Case Management Concepts
|
| Topic 4: Administration and Deployment | - System configuration
|
Preparing for 000-586 Efficiently: Facts and Guidance
- IBM Case Manager Overview ()
- Administration and Deployment ()
- Solution Design and Development ()
IBM Case Manager V5.1 Sample Questions:
A customer is looking for assistance in determining a backup strategy.
Which statement is true regarding backup of the ICM solution?
- A. A Hot Backup can be performed if the operating system is AIX.
- B. A Hot Backup cannot be performed because Business Space prevents it.
- C. A Hot Backup can be performed because ICM provides additional features to permit this process.
- D. A Hot Backup cannot be performed because of the difficulties of ensuring in-flight transactions.
Correct Answer: D 🗳️
In addition to case type, properties, document types, and tasks, what are the components of a Solution in Case Builder?
- A. Roles, task steps, and inbaskets.
- B. Task steps, roles, inbaskets, application spaces, and forms.
- C. Roles, inbaskets, and pages.
- D. Task steps, roles, inbaskets, and rules.
Correct Answer: A 🗳️
There is a need for users to control case security, how could this be accomplished?
- A. Changing the default security on the corresponding case folder class in the target object store.
- B. Changing the page security on the Case Details page in Business Space.
- C. Using Marking Sets to provide user-controlled security on cases using Case Property values.
- D. There is no way to allow users to control the security of cases.
Correct Answer: C 🗳️
Your Case Manager solution requires integration to Process Engine. If you use the PE REST API, what format are responses returned in?
- A. XML
- B. HTML
- C. XOM
- D. JSON
Correct Answer: D 🗳️
Which service within IBM BPM can ICM utilize within an enterprise solution?
- A. The Process Center having the ability to centrally store process definitions.
- B. The BPMN and BPEL Language definitions within ICM Tasks.
- C. The Process Server's deployment capabilities.
- D. The WebSphere Application Server Platform that IBM BPM is running on.
Correct Answer: A 🗳️
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